4.9

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
21,067 miles

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problem #3

Jan 312010

Outlook

  • 39,000 miles
I purchased this 2008 vehicle in July 2008, used but "new" with a bit over 16,000 miles on it from a dealership in syracuse that is no longer active. My vehicle has always been well cared for and serviced accordingly. Starting Jan. 31, 2010, the engine began to make a loud knock. It did not matter if I warmed the vehicle, or if it was warm weather or cold. On some instances it seemed to not accelerate on the highway as it should. Often hesitating to "go". it has been into the dealership four different occasions, for a total of 21 days out-of-service cumulatively, soon to be more. The first time they gave it back the next day as they stated they could not duplicate the noise. Three days later the knock was back. The second time it went in they had for 7 days, could not duplicate. 2 days later back again...the third time the dealership locally here put a new timing chain in. They said it was "slack". however, this did not fix the issue. It was supposed to go back in for the same engine knocking, etc. Before it could go in I was driving at night with small children in the car on a highway and had no headlights. After taking it to the dealership they say the wiring harness melted and they have no idea why. They take the vehicle in again for a fourth time. Tell me its fixed. New wiring harness. Pick up vehicle..same engine knock present. They now say maybe its a lifter" cam? don't have parts. Give me this same vehicle to continue to drive. Something is fishy here. How many vehicles does it take for a safety recall or investigation????? does someone have to die"! headlights going out at night on highway, engine not accelerating....major safety issues. Multiple complaints. I'd rather not have someone called to the scene of my death or the deaths of my children because of a known defect that is not being addressed! also, another 2008 Saturn Outlook is at the same dealership for similar problems...

- Endicott, NY, USA

problem #2

Oct 242009

Outlook

  • 22,000 miles
This is a recurrence of ODI #10226441. Cams/head of engine were replaced for the 3rd time back in May 2008. Now, the vehicle is in with the dealer for the 4th time with bad cams and the rebuild of the engine is required again (less than 23,000 miles on the vehicle). Saturn claims that it appears to be the "rear bank of cams this time" but is still stripping down the motor. Saturn, acadia and enclave user forums have numerous complaints against these sister vehicles -- all manufactured by GM.

- Melville, NY, USA

problem #1

Feb 132008

Outlook 6-cyl

  • 2,200 miles
At about 2,000 miles, on 2/13/08, check engine light came on out 2--8 Saturn Outlook and stated ignition problem (cam sensors). Saturn indicated bad cams (dual). They replaced them and basically rebuilt the entire top of my engine. 2 weeks later, the tensioner pulling snapped off while I was driving, causing loss of steering, electrical, cooling, etc. Car towed. Saturn replaced parts and denied related to cam replacement. Now at 4,400 miles on 5/1/08 check engine light came on again. Onstar diagnostics called and stated same trouble code as 2/13/08 (cam sensors). Will call Saturn regional rep. Who handled our complaint the first time tomorrow. Note: Our cousin has same SUV but the GMC (acadia) who had the exact same problem with the cams one month ago but at 200 miles. Back in March, the service dept. At our dealer also said we were the 2nd or 3 Saturn Outlook they replaced the cams on this year (2008).

- Melville, NY, USA