7.6

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
6,476 miles

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problem #5

Jul 102019

Crosstrek

  • 20,000 miles
I have a security issue related to the 2018 Crosstrek and the door locking and unlocking system. This issue puts vehicle operators at risk and fails to protect the contents of the vehicle when unattended. We experience issues where the alarm would sound when opening the driver door. There is nothing in the documentation that described this so we went to search the internet for help. We discovered many people are having this issue. This happens when the vehicle is locked with the remote control but the driver door does not lock. The vehicle can be entered when unattended, the doors manually unlocked and the contents removed. It is also possible the door is not locked while operated. This exposes the occupants to the risk of unexpected entry from outside while they are operating the car. This situation occurs when the door handle is used to unlock and open the car in a single motion. The locking latch gets caught in an intermediate position and will not close. There is a notable difference in the sound made by the driver lock. The corrective action is to use the emergency key contained in the keyfob and turn the lock. I turned it to lock and unlock and restored normal operation, but this was after a long period of time where my wife and her packages were exposed. I believe a workaround is to not open the door in a single motion, but rather to touch the handle, pause while it unlocks. There are several steps I believe Subaru should take. First, I believe subary should notify customers of this condition, of the signs it exists and how to resolve it. The risk is real and they should be stated. Second, I believe the solenoid that locks the door is too weak to free itself, and Subaru should upgrade this part so that if this occurs, the next use of the lock corrects it. Third, I think Subaru should conduct tests of its own across all models.

- West Chester, PA, USA

problem #4

Sep 202018

Crosstrek

  • 10,000 miles
When the sunroof is open - there is a blinding glare(on a sunny day) projected from the base 6.5 inch radio screen directly into the drivers eyes. Since this is a blinding condition it makes driving with the sunroof open extremely dangerous as it could blind the driver causing a accident - the radio screen should have either been coated with a non-reflective cover - or - tilted forward sothat sunlight is not projected directly into the drivers eyes. Wrote Subaru a letter - no response.

- Grapevine, TX, USA

problem #3

Jul 122018

Crosstrek

  • 1,980 miles
My sunroof exploded yesterday, 7/13/18, while I was driving on rt. 95. it made a hole through both layers of glass. Fortunately I had the sunshade pulled or the glass would have come into the car. No one was hurt but my roof can't be replaced until August because of the high demand for replacements. I was too shaken to think of taking a picture and it is now wrapped up tight at the dealer.

- Silver Spring, MD, USA

problem #2

Jun 032018

Crosstrek

  • 200 miles
June 2, 2018. Purchased a new 2018 Subaru Crosstrek from my local Subaru dealership and drove the car home. The next day (June 3, 2018), on my first trip out to run errands the car stalled after going from reverse to drive at slow speed in a parking lot. The next day (June 4, 2018), the car stalled again twice in rapid succession under similar conditions in another parking lot. The same day (June 4, 2018), I drove the car to my local Subaru dealership for service. Subaru engineers evaluated a similar problem on other Crosstreks and determined that the issue was a software problem. 21 days later I am still waiting for a remedy.

- Tucson, AZ, USA

problem #1

Feb 082018

Crosstrek

  • 200 miles
The car battery was dead and recharged by Subaru roadside assist. We ran thecarfor 40 minutes. The following day the car battery was dead again. We called the rye dealership where we purchased the car and had it towed there. The person who charged the battery the first time told us that Subaru's having a lot of calls fordeadbatteries but notadmitting there's a problem

- Armonk, NY, USA