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Both rear coils failed and snapped at the same time. Subaru only offered the same $500 voucher others have talked about. If it were something truly worn out like if the struts wore out in under 50k miles it would be unfortunate but I would accept that they just wore fast. But to have both springs catastrophically fail at the same time is pretty extreme for a vehicle under 5 years and 50k miles old. I would expect that Subaru should cover this in full and they let me down.
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I just had the left rear coil spring on my 2015 Forester XT fail at 52250 miles. I don't off-road, or tow, or overload the suspension, or do anything extreme with the car, but still last week the left rear coil spring broke. I called Subaru before having it assessed because I had seen on forums that some people had luck getting Subaru to contribute money toward the repair. Subaru started a claim for me and told me to get it evaluated by a dealership. Dealership confirmed broken coil spring, repair cost $540. Subaru spoke with the dealership directly and agreed to cover the cost of the repair. Parts were in stock and I had my car back the next day. It was really a quite painless process thanks to Subaru. If they hadn't covered the cost my tone would be quite different.
- Arden S.,
I've heard this is a problem that is quite common. Apparently Subaru is using an inferior product for its springs.
St. Paul, US