6.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,883 miles

About These NHTSA Complaints:

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problem #5

May 192019

XV Crosstrek

  • 32,900 miles
I decided to drive from phoenix, AZ to san diego, ca when about 200 miles in, my engine completely shut off while I was driving about 85mph down the highway. The entire trip my car had been fine, the gas light had just come on about a minute before, but my car told me I had 50 miles until I ran out of gas. I had absolutely no warning of the engine about to shut off except that around the same time the gas light came on, my ac quit working. I was trying to mess with the ac when I suddenly went from 85 to 30mph and had to pull off immediately because I realized my engine had shut off. Once I pulled over and the car was completely stopped, the check engine light came on. I could not get the car restarted so I called a tow company to tow me to the nearest town. While waiting on the tow truck, I sat in my car using the battery to charge my phone, so I know the battery was not dead. Once the tow truck driver arrived he tried to start my car again, but could not. About 24 hours later I had a family friend come tow the car back to phoenix, and he was able to start the car and drive it onto the tow ramp! I was still afraid to drive it, and we towed it directly to the dealership. The dealership was able to drive it the next day, drove it for about 50 miles and said they could find nothing wrong with it. I have no idea what happened, but IżM scared to drive my car because if the engine would have shut off on a busy interstate I could have died. I had only owned the car for 10 days before this happened, and I hadnżT even put 500 miles on it. Currently the dealership in phoenix has it and is trying to figure out what happened.

- Mt. Pleasant, SC, USA

problem #4

Jan 052019

XV Crosstrek

  • miles
Takata recall for the past year I have been checking my motor oil and refilling as needed. Learning to be a car mechanic is one of my hobbies that I like to do. In doing so, I always check my car and make sure its up and running with no issues. I have constantly notice that there was some oil under the engine whether old or fresh. Then just recently I went to my local Subaru dealership to finally get to the bottom of it. As a result I learned that the cam box seal is leaking. I then did my research on it and found out that it's a common issue among other Subaru owners and that other car brand uses gaskets in which it lasts longer. In my view, other owners may not know how or when to check under their car for these kind of issues and this can lead to the engine not having enough oil to burn and breaking down or similar situations. It may not be a short term effect but if it can be prevented it should be.

- Sacramento, CA, USA

problem #3

Mar 152017

XV Crosstrek

  • 1,000 miles
Every few months the engine drops to an idle state for at lease one second just after accelerator pedal is pressed. So when expecting power for urgent acceleration, there is initial momentary power, propelling the car onto a busy road, for example, then engine RPM drops to idle and car stops accelerating for a second or more before power starts to return. This usually will occur several times over the course of a few days and then clears up by itself for another few months before the hazard reoccurs. Returned to the dealership numerous times and they say if the mechanic can't repeat the problem, there is nothing Subaru can do. The car has exhibited this problem since new. At one point I found that it seemed that cell phone emi coupling into the car's wiring harness had made the problem worse. In that case the engine would drop to an idle for up to three seconds and would occur more frequently. To date no components have been replaced by Subaru. At this point I would like Subaru to buy back the car because of this cyclical safety hazard, where the engine unexpectedly yet infrequently drops to an idle state. I've got about 21 pages of email correspondence with Subaru regarding this problem and and they have yet to offer any plan of action.

- Pittsburgh, PA, USA

problem #2

Jul 012016

XV Crosstrek

  • 8,300 miles
Engine shut off without warning while running. First time the vehicle was running and stopped at a traffic light when it completely shut off. No check engine light or other warning lights to indicate a problem. The vehicle then immediately restarted with no issue. A week later (after numerous problem free trips), the engine shut off again without warning while driving 35 to 40 mph down the road. Was able to coast to the side. Again it restarted without problem, but the engine did not sputter or give any other indication it was about to shut off. Again, no warning lights on the dash indicating a problem. Following both times the engine cut off without warning, the next time the car was shut off and then a restart was attempted, the keyless ignition would not work but after several attempts, the green light would appear in the push start button and the car would start. Car has been at the dealer for over 20 days. They have indicated the problem has happened multiple times to a mechanic but they cannot determine the cause.

- Charlotte, NC, USA

problem #1

Jan 212016

XV Crosstrek

  • 7,215 miles
I was driving my car on I-405 North bount when the engine faltered. I kept accelerateing but the car lost speed and made a hi raving sound. I was really scared as the cars behind had to reduce speed fast to prevent rear ending me. I exited the 405 freeway on burbank - I contuned home to North hollywood at a very slow speed, under 10mph. With my hazard lights on. It was a frightening experience. The next day my husband took it to the dealer with the same difficulties.

- North Hollywood, CA, USA