At approximately 42000 miles with no significant issues and no front end damages, the steering failed as I was driving at highway speed (70 mph) on a 2 lane road approaching a 90 degree curve. The power steering warning light and a separate triangle warning light appeared at the same time as I felt a pop and lost power and response in the steering wheel. Thankfully, I have driven heavy power equipment in the past and was able to control the vehicle to the shoulder and there was no surrounding traffic. I was able to proceed to my residence at a slow speed on the road shoulder with no power steering and an almost unresponsive steering wheel. After being towed to the local dealer, it was determined the torque sensor failed and the entire steering column required replacement. I had no warning of this impending failure. The airbag recall was done on this vehicle by the dealer several weeks prior to this with no reports of an issue. It is unknown if the airbag recall service impacted this catastrophic failure. The dealership was in possession of the faulty part on 8/27/2021, when the repair was completed. I understand there were previous recalls on Avalons pre-2005 for this issue.

- Mexia, TX, USA

The contact owns a 2018 Toyota Avalon. The contact received notification of NHTSA campaign number: 20V024000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 40 mph when another cut in front of them and in order to avoid hitting the other vehicle the contact veered to the left, the contact ended up crashing into a side barrier on the side of the road. The air bags did not deploy. A police report was filed. The contact received injuries to his left arm, leg and chest/torso area medical attention was needed. The vehicle was towed. The contact contacted the unknown dealership who diagnosed that the left side of the vehicle, steering, and braking needed to be repaired. The vehicle had received repairs to the body, steering, and brakes of the vehicle. The contact stated that the vehicle was still difficult to steer and there was a rumbling coming from underneath the vehicle whenever driving or braking the vehicle. The manufacturer was made aware of the issues, however, there was no resolve provided. The approximate failure mileage was 10,000. VIN tool confirms remedy not yet available.

- Lowell, MA, USA

When driving on the interstate speed between 60-70 mph the car suddenly jerks to the right. I had the car checked because it felt scary (as if I would hit the car in the next lane) I had the problem checked through a reputable service center- the torque steering was off; car jerked with acceleration

- Nashville, TN, USA

I was traveling on I-294 South in the vicinity of, South highland, Illinois traveling about 70 miles per hour. I was next to the median. There was a car next to me that was behind an 18 wheeler, pulling an extra trailer. The 18 wheeler swerved to miss a car and as a result of the 18 wheeler swerving, the car next to me swerved to miss the trailer; when that happened I swerved to my left because of the vehicle. As I did so my vehicle made contact with the emergency strip that makes a nose like your tires are flat, almost instantly it appeared that I was pulled into the wall median. There was no way that I could have corrected that with all the strength that I was putting into getting my vehicle back in the lane.

- Saint Louis, MO, USA