The 2007 Toyota Camry has a manufacturing defect related to sticky/melting dashboards as a result of heat or humidity. Toyota sent me a warranty notice for an extension for 10 years from the date of first use of the vehicle, which they determined was the date that I purchased the vehicle on July 31, 2007. In 2013, I took the vehicle to a Toyota dealer, however, they refused to replace the dashboard because, in their opinion, it was not sufficiently compromised. However, now, years later, the dashboard has become very sticky and reflective. It produces a glare into the windshield, impairing vision, which is now a safety issue due to the manufacturer defect. This defect could cause serious injury and death. On August 5, 2022, I appealed to Toyota customer service for them to replace the dashboard. I emphasized the safety issue. However, a Senior Representative declined to make an exception. I then wrote to [XXX], CEO of Toyota Motor North America to ask for his help (see attached letter). I asked him to personally authorize the dashboard replacement and reply to me directly. Almost two months later, I have not received any communication from him. Moreover, on October 4th, I called Toyota customer service to follow-up on my letter. I was told that [XXX], Executive Office Administrator send me an email on September 1st asking for the best time to contact me. I never received this email, neither in my inbox or in my gmail spam folder. That same day, I called [XXX] and left a detailed voice message. I have called him several times since then, each time leaving a message on his voicemail. He has deliberately refused to return my phone calls. I am appalled that Toyota and its CEO does not take safety issues seriously. I kindly ask you to either contact Toyota on my behalf to have them replace the dashboard, or to issue a recall of all 2007 Toyota Camry's due to a manufacturer defect that can result in serious injury or death. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

- Arlington, MA, USA

The dashboard melts when parked outside causing objects to get stuck and reflect in the windshield.

- Columbus, OH, USA

Melted and sticky dashboard significant glare that it is unsafe to drive the car

- Spring Valley, CA, USA

As soon as I drove this car off the lot, the "tire balance" light came on. The tires were low so I put air in them and the light is still on. The front bumper skirt scrapes on every dip in the road it seems, sounding horrible. Then, it got caught on a parking stop which loosened the skirt so it now hangs even lower and scrapes bottom over every crack in the road.

- Oxnard, CA, USA

Driver side visor flaps down to forehead level when stationary. Flaps down pointing down when in motion going over bump. Visor does not stay tucked in its stow away position. Caused injury to right temple getting into the car. Caused forehead injury at a sudden stop. Dealt we refused to replace or repair. Toyota claims the the recall ended in 2018 so the part is not eligible for replacement.

- Flower Mound, TX, USA

About a year ago, I noticed that the dashboard was not firm. It dented very easily. This year, I did not drive much, but when I did, the dashboard was melting and shiny, reflecting in the windshield, making visibility dangerously insufficient while driving. The problem is much worse on sunny days. Dashboard can not be cleaned, since it is gooey. Precise date is hard to say, because of covid restrictions and cautions.

- Homosassa, FL, USA

The contact owns a 2007 Toyota Camry. The contact stated that the dashboard melted and experienced cracking and separation. The contacted indicated that after a ten-year-old child touched the melting dashboard, residue from the dashboard was present on the child's hand. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.

- Visalia, CA, USA

There was a recall on dashboard on my vehicle and Toyota won't replace the dash now because they say that the replacement period is over now however I'm military and this happened when I was deploy. I have tried calling them however they don't have any answers for me. Thanks so much for your help.

- Tampa, FL, USA

My 2007 Toyota Camry dashboard is very sticky and seems to be melting. With the slightest tap to it, pieces of the rubber on the dashboard will break off. I have done some research and apparently there was a recall on the car because of the dashboards during the time I purchased it but being that I was not the owner in Toyota's log I was not notified. I have contacted Toyota via telephone and gotten no results and I have went to a Toyota lot and still haven't got any results. Any and everything is able to stick to the dashboards putting it at risk of becoming home for microorganisms and possibly causing respiratory issues for me. I am not able to disinfect the dashboard because everything sticks to it. In the past I would no doubt recommend Toyota to everyone due to the fact that my family has been a long time supporter of Toyota but currently I would not recommend them because they refuse to fix something that is a manufacturers issue.

- Wadmalaw Island, SC, USA

Melted and sticky dashboard.

- Mountain View, CA, USA

I was driving at about 25mph on montgomery drive in philadelphia (city street) in the morning of 12/9/2019. It was raining lightly. The car in front of me was about 4 to 5 car-lengths ahead. It braked as another car tried to cut in, and I also immediately braked. My brake felt grinding and my car continued to slide into the back of the car in front of me.

- Merion Station, PA, USA

Dashboard is wearing touble. Its sticky and all cracked

- Ocala, FL, USA

Melting dashboard, sticky shiny and creates glare on windshield that is unsafe.

- Glendale, CA, USA

The contact's mother owns a 2007 Toyota Camry. The contact stated that the sun melted the dashboard, which caused the area to become sticky and visible on the inside. There were no warning indicators illuminated. The contact called Toyota of downtown L.a. (located at 1901 S figueroa St, los angeles, ca 90007, (213) 481-5074) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 100,000.

- Los Angeles, CA, USA

There was originally a recall on the 2007 Toyota Camry that had a warranty to replace the melting dashboard. The melting dashboard is a safety hazard due to the glare that it produces. The car owner should not be made responsible for an error Toyota created. My complaint is that a recall warranty should never expire for someone who paid for a vehicle with expectations that there would be no issues.

- Garland, TX, USA

There was originally a recall on the 2007 Toyota Camry that had a warranty to replace the melting dashboard. The melting dashboard is a safety hazard due to the glare that it produces. The car owner should not be made responsible for an error Toyota created. My complaint is that a recall warranty should never expire for someone who paid for a vehicle with expectations that there would be no issues.

- Garland, TX, USA

The contact owns a 2007 Toyota Camry. The contact stated that the dashboard was melting and affected the contact's visibility. The vehicle was taken to Toyota of hollywood (1841 N state road 7, hollywood, fl 33021, 855-472-9747) where the dashboard was replaced. The contact was charged a $250 service fee for the labor required for the repair. After the dashboard was replaced, the contact received a recall notice for NHTSA campaign number: 15V689000 (visibility), which was related to the initial dashboard failure. The contact drove the vehicle back to the dealer and was informed that the dashboard was replaced. The dealer stated that the recall did not apply to the contact's vehicle because the dashboard had already been replaced. Recently, the dashboard began to melt again and affected the contact's visibility while driving. The manufacturer was notified of the recall and offered no assistance with having the dashboard replaced. The manufacturer did notify the contact that she would be entitled to a reimbursement for the initial fee for the first repair. The contact submitted the necessary paperwork to receive reimbursement, but had not heard back from the manufacturer. The vehicle was not repaired. The failure mileage was unknown.

- Hollywood, FL, USA

Sticky & degrading dash pad. My vehicle is past the "enhanced warranty" period for this problem but this is a serious safety issue that creates glare on the windshield making it hard to see while driving. This should be a mandatory recall. Please help.

- Arabi, LA, USA

My entire dashboard has been sticky / tacky for years. I do not know why or how it got this way. It accumulates dust and grime, and I have no way to properly clean it since all towels and cleaning cloths, unless extremely wet, get caught on it, and then it accumulates fibers from the cleaning cloths. If I press into the dashboard with my finger, it retains a fingerprint. I can easily cleave a piece off with my nail. Obvious when the dashboard is shiny on a sunny day, the glare is on the windshield that can cause problems. I just bought this car recently

- Ellisville, MO, USA

Sticking dashboard is melting very sticky

- Miami, FL, USA