My camry is not even 2 years old yet and already I am having problems. I purchased this car brand new. My niece was attempting to get in the car and as she pulled on the passenger side handle, the small end cap piece of the handle just fell off. This piece does not even get touched when pulling on the handle, so how it fell off is beyond me. About a week later, my boyfriend was attempting to get into the car and the entire rest of the handle came right off. I took it to the Toyota dealer and they were quite dumbfounded because they have never seen anything like this before. Obviously this is some kind of defect because door handles don't just fall off. I was told that it wasn't covered under my extended warranty (up to 65,000 miles), because it wasn't a mechanical issue. The saleslady told me that if I had less than 35,000 miles on the car, it would have been covered under the basic warranty...I had 41,000. Only because I have to drive approx. 70 miles round trip to work..what does the number of miles have anything to do with the door handle...it is not normal wear and tear. I'm not driving on the handles. One dealer quoted me a price of $125. Another told me that labor would be $210 on top of the price of parts. How is the cost so radically different amongst dealerships..sounds fishy to me. I haven't taken it in yet, so I don't know what its going to cost. I feel like something so off the wall and obviously defective with the car should not be my responsibility to pay. I am not hard on cars, I have owned previous cars for 7-10 years and have never had issues like this. I wish Toyota would step up and take responsibility for defects like this instead of making hardworking, underpaid citizens pay for something that obviously wasn't their fault.
My camry is not even 2 years old yet and already I am having problems. I purchased this car brand new. My niece was attempting to get in the car and as she pulled on the passenger side handle, the small end cap piece of the handle just fell off. This piece does not even get touched when pulling on the handle, so how it fell off is beyond me. About a week later, my boyfriend was attempting to get into the car and the entire rest of the handle came right off. I took it to the Toyota dealer and they were quite dumbfounded because they have never seen anything like this before. Obviously this is some kind of defect because door handles don't just fall off. I was told that it wasn't covered under my extended warranty (up to 65,000 miles), because it wasn't a mechanical issue. The saleslady told me that if I had less than 35,000 miles on the car, it would have been covered under the basic warranty...I had 41,000. Only because I have to drive approx. 70 miles round trip to work..what does the number of miles have anything to do with the door handle...it is not normal wear and tear. I'm not driving on the handles. One dealer quoted me a price of $125. Another told me that labor would be $210 on top of the price of parts. How is the cost so radically different amongst dealerships..sounds fishy to me. I haven't taken it in yet, so I don't know what its going to cost. I feel like something so off the wall and obviously defective with the car should not be my responsibility to pay. I am not hard on cars, I have owned previous cars for 7-10 years and have never had issues like this. I wish Toyota would step up and take responsibility for defects like this instead of making hardworking, underpaid citizens pay for something that obviously wasn't their fault.
- nicholew, Kenner, LA, US