2.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,225 miles

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problem #1

Apr 052014

Highlander 6-cyl

  • 50,225 miles
I was driving on M hwy into sedalia mo on Saturday afternoon, 4/5/14, when I heard a loud pop like a gunshot, and I looked up & saw that my moonroof shattered into a million pieces, but it stayed together like safety glass is supposed to. Tiny shards started to filter down but I was able to stop & close the sun visor to prevent other glass from falling down. There was no one in front of me that could have kicked up a rock, no explanation for the moonroof to suddenly shatter. We just purchased this car in February, & bought a certified Toyota platinum warranty at that time. The local dealership called for warranty approval & they were told Toyota does not cover glass and we would have to file with our insurance to pay for the repair. Thankfully I only have $50 deductible, but this should never have happened, unless it was a defect that Toyota should be responsible for.

- Smithton, MO, USA