I was in a parking lot trying to park my car I put my foot on the break to stop the car and put into reverse and the car accelerated instead of stopping. The harder I pushed the breaks the faster it accelerated and hit the car parked in front of me.

- Avon, OH, USA

When the cruise control is engaged and the vehicle is on a decline the cruise control does not maintain the set speed. I noticed this several times while on the interstate traveling between 65-75 mph. Each time there was a car ahead of me and I narrowly avoided what could have been tragic accidents. The first time it happened I thought it was a fluke so I continued to use the cruise control as I would normally do. After it happened again I decided not to use the cruise control at all which was very frustrating considering the vehicle was less than 2 weeks old and I purchased it just for long family trips. There is also a wind whistling noise coming from the passenger side of the vehicle. I took it to dealership for the noise issue and I waited there for 5 hours only for them to tell me that it's a known issue and there is no fix for it. This has turned out the be the worst car experience I've ever had.

- Porterdale, GA, USA

My wife was driving with our two daughters (ages 12 and 14). It had just started to snow and my wife said the road was slippery she put the car into low gear and traveled slowly. She was right around the corner from our house when she could no longer control the vehicle. She hit a tree, a fence, and then two more trees, traveling more than 600 feet. Even though she was traveling downhill she said the brakes did not engage the ABS and then toward the end of the crash, before hitting the third tree the car accelerated on its own. Upon hitting the third tree all air bags deployed and fire, police, and ambulance arrived at the scene and took them all to the hospital. They had X-rays and there were no broken bones. Our younger daughter was very traumatized and everyone had bruises and small cuts from seat belts but all were generally okay. The strange thing about this accident is how far the car traveled despite my wife's efforts to stop the car. She had already placed the car in low gear yet the brakes did not work and she says the car increased speed (not just due to the slope downward). Our family has lived in this area for years and driven through countless snow storms. This was not even a storm but just some light snow. It was slippery according to my wife but the fact that she could not stop the vehicle over such a long distance does not make sense and she feels that the car failed in multiple ways. Please see attached crash report. Thank you. Updated 03/07/17

- Concord, MA, USA

Occasionally, at a stop sign/intersection or entering a highway if I have come to a full stop before proceeding the car will stall. I pressed on the accelerator and nothing happens. My wife and I have found ourselves in this predicament several times now and it is only getting worse. This scenario is very dangerous for several reasons, but the most important one is that my family has been inside the car when this has happened. We have had several scares now, because the car stalled on us as we were entering the highway. I have spoken to the dealer about this over the phone and both times that the car has been serviced. After they test drove the vehicle, I was told that this was normal behavior due to a delay between the computer and the accelerator throttle. Additionally, I was also told that Toyota is aware of this, but has not addressed the problem. This is extremely upsetting because my family is now at risk due to a computer malfunction. I urge the NHTSA to please look into this matter as more and more people based on internet searches are dealing with this same issue. I own a 2005 Highlander with 105000 miles and this has never happened. You would think that a 2016 model with all of its safety features and enhancements would be a pleasant driving experience? but, now that I owned the car for almost 8 months I am second guessing myself whether this was the right purchase. Once, again I urge the NHTSA to look into this and to anyone else out there that is experiencing the same issue, please speak up so that both Toyota and the NHTSA address this problem as soon as possible.

- Brooklyn, NY, USA