10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14 miles

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problem #2

Oct 142002

Matrix 4-cyl

  • Automatic transmission
  • 27 miles
After purchase, complained of having steering wander. And not only did the dealer not fix the problem, but returned the car with the power steering malfunctioning. After several more trips to the dealer, they finally replaced the steering rack admitting problems with some units. Upon being informed that this made no difference, and without further retesting, carmax and Toyota refuse to perform any more attempts at fixing either problem.

- Columbia, MD, USA

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problem #1

Oct 142002

Matrix

  • miles
Returned the new 2003 vehicle to carmax Toyota complaining of steering wander. Not only did they not fix the problem, but the vehicle was returned to me with the power steering malfunctioning and now requiring twice the effort. Power assist is minimal from stop to about 50 mph. Steering assist is increases as speed increases, exactly opposite of how it is supposed to work. Three more visits to carmax and they refuse to acknowledge the problem. Their actions are consistent with those where the maker and dealer know they have a recall problem looming and are trying to hide it.

- Columbia, MD, USA

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