10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
59,639 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

May 222019

Matrix 4-cyl

  • 35 miles
I was in a car accident last year and I was sitting on the passenger seat and my husband was on the drivers seat along with my two children in the back seat. We were rear ended by high speed vehicle driving erratically. All of us suffered whip lash and back injuries in the accident. Also, the airbag never got deployed and the air bag sign is on the dash board. This is very dangerous life and death situation and I am upset for buying a brand new car which I hoped that all safety equipment will be working. I was shocked and hurt at the same time. After that few months later I received airbag recall notice to take the vehicle for repair to the nearest Toyota dealer ship. I was informed by the dealership that they couldn't do anything and they couldn't fix the air bag sign coming on the dashboard and they didn't fix the defective airbag. I am referring to this serious issue without any outcome. My injured to me and my family is not worth driving defective vehicle. I need someone who can get back to me and provide solution.

- Anaheim, CA, USA

problem #11

Apr 032016

Matrix

  • 87,000 miles
There multiple times were my vehicle will lose all power and not restart after being turned off. I have had the battery changed to brand new, plus a different alternator installed with no fix to the issue. I do believe my vehicle ECM has gone bad and I have not received a recall notice.

- Volant, PA, USA

problem #10

Apr 282015

Matrix

  • 50,000 miles
Takata recall. The contact owns a 2007 Toyota Corolla matrix. While driving 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000. Parts distribution disconnect.

- San Jose, CA, USA

problem #9

Aug 262015

Matrix

  • 262,000 miles
The contact owns a 2007 Toyota Matrix. While driving approximately 30 mph, the vehicle lost power. The contact attempted to accelerate; however, the vehicle would not move. The engine warning indicator illuminated. The vehicle was driven to an independent mechanic for diagnostic testing. The technician stated that the ECM need to be replaced. The manufacturer was not notified. The approximate failure mileage was 262,000.

- York, PA, USA

problem #8

Jun 252015

Matrix

  • 85,000 miles
The contact owns a 2007 Toyota Matrix. While stopped at a traffic light, the vehicle engine seized without warning. The vehicle restarted and while driving less than 10 mph, the speedometer read 20 mph. The failure recurred multiple times. The contact mentioned that smoke started emitting from under the hood, as well as, the right passenger seat. The contact heard a loud abnormal noise. The contact stated that the engine sounded like it was going to start on its own and then the windshield wipers activated and the dashboard lights flashed. The firemen arrived and unplugged the battery. A report was filed by the fire department. The vehicle was towed to the contact's residence and then was taken to the dealer for investigation. The vehicle was not repaired. The approximate failure mileage was 85,000.

- Huntington Park, CA, USA

problem #7

Sep 182010

Matrix 4-cyl

  • 55,000 miles
I am requesting that dot NHTSA investigate the electronic acceleration system and/or the ECM causing sudden unintended acceleration of my 2007 Toyota Matrix. On 9/18/2010 my son was driving my 2007 Toyota Matrix. He was pulling into a parking space in front of a store & was almost completely stopped when, even though he had his foot off the accelerator & on the brake, the car began to accelerate on it's own. He then pushed harder on the brake & turned the wheel & the vehicle continued to accelerate. The vehicle ended up crashing into the glass window of the store, to the right of the parking spot, coming to a stop with the front end inside the store. There was approximately 4 feet of sidewalk between the front of the parking space and the building and about a 2 inch raise in surface height. My wife later informed me that she had an unintended acceleration problem that same day while driving the same vehicle. She turned onto a street & was traveling at approximately 25 mph & approaching a slower moving vehicle in front of her. She then took her foot off the accelerator to coast. The vehicle continued to accelerate with her foot off the accelerator and without the accelerator pedal moving. It accelerated to about 50 mph when she then had to apply the brake & tap the accelerator several times to get the vehicle slowed to avoid hitting the vehicle ahead of her. I have contacted Toyota & they are sending an engineering analysis company to inspect the vehicle. I was contacted by the company on 9/27/2010 to find out where the vehicle is & set up the investigation. The Matrix is currently at the progressive collision center in clearwater fl. No work has been done to the vehicle, awaiting Toyota inspection. Could you please investigate this incident.

- New Port Richey, FL, USA

problem #6

Apr 152010

Matrix

  • 40,000 miles
My 2007 Toyota Matrix stalled in a major intersection I was almost rearended by a truck, in fairport N.Y it starts and stalls, starts and stalls I bought this car new, and it never started right I brought it in several times they said it was fine, hoselton Toyota and when I was here on 4-15-10, there were 2 other Toyota being pushed in the garage, not enough people are coming forward, please help us..[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rochester, NY, USA

problem #5

Mar 062010

Matrix

  • 53,000 miles
Sudden lose of power affecting steering and braking. When taken to the dealer I read the Toyota service bulletin issued in Sep 2007 that specifically stated that warranty repair only in the event a customer complains. Toyota has left many drivers of corollas and Matrix with defective computer which causes lose of power which includes loss of power steering and braking at high speeds. This is dangerous especially on a turn or with an elderly driver. This should have been a recall and proactively repaired.

- Pembroke Pines, FL, USA

problem #4

Nov 012009

Matrix

  • 14,134 miles
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) 2007 Toyota Matrix VIN[xxx] sudden loss of power and rapid deceleration on interstate freeway when traveling at highway speed of approx 65 mph. Taken to Toyota dealership and they replaced the control module. The service technician said that it was a problem they described as a "hiccup" of the computer, and an issue which with they were familiar. In checking the government records and also those of Toyota, this vehicle does not appear to be a part of any recall campaign.

- San Diego, CA, USA

problem #3

Feb 042010

Matrix

  • 14,500 miles
2007 Matrix electronic control module malfunctioned on feburary 4 2010. My Matrix has less than 15,000 miles at the time of the incident. The car stopped running and I had failure of multiple components of the car. It was dangerous as the car would not restart and I had difficulty pushing the car to safe place.

- Vienna, VA, USA

problem #2

Jan 102008

Matrix 4-cyl

  • miles
The computer of my 2007 Toyota Matrix suddenly died while I was on the highway and I was forced to maneuver to the side of the road. I was lucky that I was able to pull over without an accident.

- Hinsdale, IL, USA

problem #1

Dec 102008

Matrix

  • 55,000 miles
Check engine light would come on and tach would jump all over- diagnostic tool read bank one low pressure. Light would go off and on by itself. Shortly after while driving on the highway car almost stalled and would only go around 20mph then corrected itself. This became a daily event - took car into dealer for service this spring they had to replace ECM - car had 55000 or so miles on it. Car now has 64000 miles on it and it is starting to do the same thing.

- Sandusky, OH, USA