10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,862 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I bought this vehicle on July 3, 2015. When I took it in for an oil change in Dec. 2015, I was informed that there was a mice infestation and that the electrical wires and other systems were damaged, resulting in about $2,800 in repairs due to the mice chewing the wiring. I just took this vehicle back in on 29 Nov. 2021 because some of the systems weren't working properly, and they confirmed that a mouse has again chewed up the electrical system, again costing about $5,000 in repairs. I've just been informed by my exterminator that Toyota uses a wiring harness coated with a soybean based coating which is causing reports of mice damage in a lot of Toyota vehicles. We have 2 other vehicles which are not Toyota vehicles and have never had a single problem with mice chewing the wiring harnesses of those vehicles, although all are parked in the same area. The vehicle is currently pending repairs at Fred Haas Toyota Country in Houston, TX and will be there for at least a couple of weeks pending availability of parts. Electrical issues of this type can cause serious failure of safety features. Toyota has never told me that they use soy based elements in their vehicles that would entice rodents to chew the wiring or otherwise entice them into the vehicle. I do not have a report from insurance yet, but I have filed a claim.
- Hockley, TX, USA
On August 10, 2021 my 2015 Prius was parked in a Strip Mall parking lot. When I turned on the Prius and shifted into reverse, after traveling only a foot or so, the shift selector popped into Neutral. When I shifted into Drive, it happened again. After several tries with the same results, I called Findlay Toyota Service. I was advised to have the car towed, at my expense, to Findlay Toyota Service. Note: the tow truck driver reported to me and the Findlay Service Representative that he could keep the shift selector in gear by holding it in place with his hand while driving it to the tow truck. The Prius was left at Findlay Toyota for 2 days. The Service Rep reported that 3 different mechanics plus himself could not duplicate the problem; the Prius stayed in gear for them. I researched online and found other Prius owners reported this problem ocurring intermittantly. The only solution seems to be replacing the Shift Selector Switch at a cost of $838.35 + tax. Even though this is clearly a safety hazard, there is no recall.
- Las Vegas, NV, USA
I received a long technical letter from Toyota with my VIN number warning me of a possible failure of the intelligent power module in my 2015 Prius. It says this is not a recall, but rather an advisement of a voluntary customer program that has been initiated for my vehicle. It says that if I have the included symptoms, to bring it in for evaluation, and a repair will be attempted, but if the problem is not the ipm, I will have to pay for the investigation. This sounds most unfair. I do not have the skills to make the necessary determination. I called my local Toyota dealership and they said they would have someone call me back, but no one has called!
- Miami, FL, USA
At 41,000 the vehicle per a Goodyear dealer advised that my front brakes were metal on metal. The caliber was also frozen and the brake line was leaking. The car was at the dealership on 3/7/19 with no mention of a need for repairs to the front brakes. Is there a general problem with bad brakes on Toyota vehicles?
- Oakland, CA, USA
The loudness of the horn is very unsafe. Toyota ought to be ashamed of installing such a "whippy sounding horn system on its hybrid. When I was cut-off in city traffic, the horn loudness wouldn't attract immediate attention to most other drivers.
- Orange Park, FL, USA
Noted recall on the news for electrical system for 2015 to 2018
- Tampa, FL, USA
While driving in a parking lot, the brakes were pressed to slow down the car to turn into a parking lane. However, instead of braking the car accelerated. The brakes were pressed again, and the car continued to accelerate. The car finally stopped, approximately midway down the parking lane. As a result, my mother and I were involved in a minor car accident.
- Goodyear, AZ, USA
- Silver Spring , MD, USA