really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
6,995 miles

About These NHTSA Complaints:

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problem #8

Jan 182019


  • 27,000 miles
When driving on the highway during rain the adaptive cruise control spontaneously stops and lashes on the dash display that it is no longer set, the car decelerates rapidly, leaving the driver scrambling to determine what has happened. The systems involved are the adaptive cruise control and "Toyota safety sense."

- Tenino, WA, USA

problem #7

Dec 222017


  • 1,000 miles
While driving on I-75 there seems to be a spark caused fuel to leak and burn back tire and the tire rolled off the freeway putting all the five passengers into a hazardous situation on the I-75 freeway. We smelled smell of tire and gas leak. Fortunately, we were able to pull off the freeway. It was reported to Toyota and their dealers multiple times. No one even bothered or concerned about the issue or safety of passengers.

- Milton, GA, USA

problem #6

Jun 202018


  • 12,240 miles
The vehicle started normally but when I reached about two blocks from my house, the Prius started to act as if the electric motors were not engaging. The engine did not engage either and the gas pedal was unresponsive. The first time this occurred, I was stuck in the middle of a 4-way intersection until I shut down the vehicle and restarted it. After I restarted the Prius, it continued behaving erratically. It sounded and felt like the gas motor had engaged but the electric motor had not. It also felt like the transmission was slipping/not engaging and I had to rev the motor to get the transmission to engage (which it did with a kick like it was being put into gear). This has happened 3 times so far. I had a passenger in the vehicle on the last incident. I have taken the vehicle into the dealership 3 times, but they are unable to find any issues with the vehicle. I reached out to Toyota to see if they could address the issue, but they said that their field tech was unable to find any problem. I am worried that this car will fail in traffic and cause an accident. The incident dates are June 20, July 2 and July 27, 2018. The only indication that something was abnormal on July the 27th. Was a lower mpg reading on my display. Other than that, there was no warning or error codes displayed.

- Rancho Cucamonga, CA, USA

problem #5

Jul 142018


  • 5,000 miles
Car started by itself when it was parked in a driveway in hot weather in the sun. My key fob does not have a remote starting mechanism - only door unlock and lock capability.

- Potomac, MD, USA

problem #4

Jul 142018

Prius 4-cyl

  • Automatic transmission
  • 5,000 miles
The contact owns a 2017 Toyota Prius. While the vehicle was parked in the driveway, the engine automatically started. Koons arlington Toyota (4045 lee hwy, arlington, va 22207, (703) 522-6000) was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.

- Potomac, MD, USA

problem #3

Mar 012017

Prius 4-cyl

  • 2,000 miles
The contact owns a 2017 Toyota Prius. The contact stated that the vehicle started on its own without warning. The contact stated that he had an auto power start fob, but it was not around the key fob. In addition, a headlight warning sensor illuminated that advised the contact to take the vehicle to the dealer. The vehicle was taken to the local dealer (brunswick auto mart, 3031 center rd, brunswick, oh, 44212). The dealer replaced the passenger side headlight system and sensor. The headlight was repaired. The contact mentioned the vehicle engaging independently to the dealer. The manufacturer was made aware of the failure and they stated that they would document the failure. The failure mileage was approximately 2,000....updated 09/21/17 updated 9/22/2017 updated 09/25/2017 ***updated 09/26/17

- Medina, OH, USA

problem #2

Jul 172017


  • 2,117 miles
1) the tablet information screen is so large and the instructions so complicated that you have to take your eyes off the road for a long time just to regulate HVAC and radio 2) the car goes completely dead randomly after driving it. Must be towed.

- San Diego, CA, USA

problem #1

Mar 222017


  • 1,600 miles
We purchased a 2017 Toyota Prius on January 29th 2017 and on March 22nd 2017 the car caught on fire out of no where. The car was parked and off when smoke began to come out from the around the shift changer and the touch screen area. After a few seconds the car was completely on fire.

- Los Angeles, CA, USA