8.0

pretty bad
Typical Repair Cost:
$1,010
Average Mileage:
10,700 miles
Total Complaints:
1 complaints

Most common solutions:

  1. replaced window (1 reports)
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problem #1

Sep 182019

Prius

  • Automatic transmission
  • 10,680 miles

click to see larger images

rear window exploded rear window exploded

Why I'm on here: While you would normally expect a glass problem to be caused by an impact, in this instance the car was occupied by two, parked in a large public parking area, with no one around it, the sound was heard.

In our opinion, something would have had to literally fall out of the sky to hit the back windshield. It is MOST likely that it was just mis-installed by Toyota, improperly seated in its frame and under stress. This car was purchased new only a couple of months prior to this.

Since the car is so new, and since there is a class action suit against Toyota for broken windshields already, it seems worth recording in case this is just the first instance of more to come. As the service manager at Olathe Toyota pointed out, the recall is "on the FRONT windshield, this was the BACK one." So, obviously it couldn't possibly be related..... (where is an eye-rolling emoji when you need it?)

Even though this is my fifth Prius, (these are used for business) two of which were purchased at Olathe Toyota, that did not result in any customer good will, so the entire bill will be my responsibility.

- Francis B., Shawnee Mission, KS, US