On June 26, 2011, my eldest daughter took my youngest daughter practice driving in her 2008 Toyota RAV4 (LX) (with only 15,000 miles on it -- JUST paid it off by the way!). Unfortunately, they ran a stop sign and smashed into a 2005 Honda Civic, then mowed down a street sign AND crashed into a telephone pole (hard enough to knock the pole ascew). The airbags DID NOT deploy in the Toyota. There were three people in the Honda - their airbags deployed! Thankfully, all five people involved were able to walk away from the accident. We have owned FOUR Toyotas-three of which were purchased from our local dealer and a Lexus from another dealer. My husband visited the dealership to express our concern about the airbags not deploying - the service manager was incredibly RUDE--never asked if our kids were OK, told my husband there was nothing he could do and that we should write Toyota--so much for customer service??? Deplorable. Prior to the accident, we were shopping Toyotas for our younger daughter - now we must purchase TWO cars -- clearly Toyota does not want our repeat business.
Toyota advertizes their commitment to safety...after crashing into THREE different heavy objects-the airbags still did not deploy (look at the pictures - the car hit hard enough to trigger the sensors) -- is that safe? I was a die-hard, loyal Toyota customer. This experience has been absurd. Toyota is losing it! Their product is no longer trustworthy, safe, and their customer service rots...and they have lost us as a customer.
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On June 26, 2011, my eldest daughter took my youngest daughter practice driving in her 2008 Toyota RAV4 (LX) (with only 15,000 miles on it -- JUST paid it off by the way!). Unfortunately, they ran a stop sign and smashed into a 2005 Honda Civic, then mowed down a street sign AND crashed into a telephone pole (hard enough to knock the pole ascew). The airbags DID NOT deploy in the Toyota. There were three people in the Honda - their airbags deployed! Thankfully, all five people involved were able to walk away from the accident. We have owned FOUR Toyotas-three of which were purchased from our local dealer and a Lexus from another dealer. My husband visited the dealership to express our concern about the airbags not deploying - the service manager was incredibly RUDE--never asked if our kids were OK, told my husband there was nothing he could do and that we should write Toyota--so much for customer service??? Deplorable. Prior to the accident, we were shopping Toyotas for our younger daughter - now we must purchase TWO cars -- clearly Toyota does not want our repeat business.
Toyota advertizes their commitment to safety...after crashing into THREE different heavy objects-the airbags still did not deploy (look at the pictures - the car hit hard enough to trigger the sensors) -- is that safe? I was a die-hard, loyal Toyota customer. This experience has been absurd. Toyota is losing it! Their product is no longer trustworthy, safe, and their customer service rots...and they have lost us as a customer.
- Suzanne D., Plattsburgh, NY, US