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Bought the RAV 4 from Herb Chamber"s BMW in Sudbury, MA. Was used with 81,000 miles. 1 owner, Clean Carfax, perfectly maintained mechanically. Service record verified at Dealership. (Acton Toyota- Littleton, MA)
I worked for Toyota Corporate in New England for 12 years '93-05... So I know the quality and rules and have connection with the Boston Region in Mansfield, MA.
Anyway, the car was for my son. Purchased in November 2017. 2 small items were fixed by dealer after delivery. In August of 2017, I noticed a "paint bubble". I bought touch up paint... never applied any because the bubble spread like wildfire. See photo's. I sent several emails to dealership. They stated today 11-19-2018 that it is a factory paint defect. I called a Toyota Rep in Mansfield and started the process for Toyota to look at the vehicle. I am bring the vehicle to and Authorized Toyota Body Shop to see what the cause of the paint peeling is from.
I will update the information after my visit to the Toyota Authorized Body Shop.
Opened a case with Toyota - got the same "we've never heard of this issue" response. Started a Facebook page to try to organize all these various forums into one place to get their attention. Join me!! https://www.facebook.com/groups/288416678661392/
- Brain N.,
I have never seen paint fall off from a vehicle before! I have owned many vehicles over the years and while rust
happens in central NY, I can HONESTLY tell you I have never had paint just fall off a car! I took it to the dealer-
Romano Body Shop in Syracuse and was treated poorly by the woman behind the desk. She had told me I did not
need an appointment and to just bring it over 2 Fridays ago and a body expert would be available to look at it. So I
did. I got there and there was no one to look at it. Instead, this woman with a snarky attitude came out to look at
my 2013 Rav4- walked around it and told me I had to call the 800# in the back of the book and there was nothing
they could do for me. I asked her to point the number out for me in the book and she in a SNIDE tone said- well I
would have to look for it too! I am so disappointed in Toyota- this was my first and last purchase! Toyota obviously
does not car about their customers. So I took it to a body paint expert and he investigated and discovered the paint
was poorly applied at the factory- showing me signs of proof. I know there is a recall for 2015- I think it would
behoove Toyota to go back and look at this year too!
disgusted in central new york
Homer, NY, USA
Just below base of passenger side front window, paint began flecking off down to gray primer. Had not been in accident or dented by another object. Same thing in front of the sunroof on roof. Nothing damaged it just is flecking off. Both have grown to about 3" x 3". Other areas where paint had been chipped all have begun to fleck off with no adhesion and these are along the sides and front and hood of vehicle. St Charles Toyota Dealer said Toyota has offered me $1,500 to repair but their preferred body shop says it will be at least $3-4,000. Then Dealer rep in service said that if I could find someone else to repaint / repair then St Charles Toyota would ante up $1,500. Very reputable body shop in area told be that just painting it would be a waste of time unless stripped down and repainted. Also that this was a "Goodwill" gesture as it is not normally covered.My next step is to contact Dealer-Owner although I am not anticipating anything other than an offer to buy my car and to buy a new one. I paid cash for mine with extended warranty. The paint color may have some significance as it is Pearl White.
How is that for my 1st Toyota Experience??
- Robert H.,
St Charles, IL, USA