The contact owns a 2015 Toyota Rav4. The contact stated that while driving at speeds between 20-30 MPH the vehicle had experienced a severe shutter and vibration coming from the rear end and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 120,000

- Chicago, IL, USA

The contact owns a 2015 Toyota Rav4. The contact stated while driving approximately 25-50 MPH, the vehicle was vibrating. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. Additionally, the contact stated that the failure mainly occurred while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was then taken to the dealer where it was diagnosed that the torque converter needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under an unknown extended warranty for the torque converter as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and advised as the dealer. The failure mileage was approximately 140,000.

- Bow, WA, USA