9.7
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 656 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I've only filled the tank 4 times so far but I can never get it full. The most it will take is about 10 gallons and that is only if I stand there and force feed it more gas very slowly while pulling the nozzle out a little at a time. I have to fill it way too frequently, and in the winter it is especially inconvenient.
- Versailles, KY, USA
My tank won't fill beyond 9-10 gallons - even when it says empty - though the fuel tank size should be 14.5. however, the tank was at max capacity when purchased from the dealer.
- Los Angeles, CA, USA
Fuel tank capacity 14.5 gallons can only be filled to 9.5 gallons without aggressive "topping off". in order to avoid possible environmental harm and vehicle emission control damage, topping off not used. However, this leaves the vehicle 5 gallons short of a full tank (about 200 mile range loss)
- Santa Barbara, CA, USA
There is an inability to completely fill up the gas tank. Even when reaching the empty reading on the gas gauge, the car only seems to fill 9.5-10 gallons of fuel. The are is advertised as a 14.5-gallon tank, but it is impossible to get that much fuel into the tank.
- Mount Horeb, WI, USA
The fuel says empty but only takes 9 gallons on a 14 gallon tank. The dealer said that we are not the only ones this is happening to and Toyota is working on it. My sister-in-law bought one a week before us and she is having the same problem.
- Cedar Park, TX, USA
My 14 gallon capacity fuel tank will not accept more than 9.9 gallons. Even when I've run it to low fuel warning lights, never double digit fills. I've used at least a dozen different gas stations and suppliers including one in Oregon and always the same limitation. Owners manual cautions against continuing to fill after auto shut off. We have tried fast fills, slow fills, manually holding the nozzle and holding the trigger, many angles are failing to get over 9.9! rotten to get far less mileage per tank than Toyota commercials show. I am tempted to try filling after the click off. What's wrong with my vehicle" is this dangerous symptom or manufacturing error" current mileage is 2504 and problem persists since forst bought new through this date. Thanks!
- Sacramento, CA, USA
Fuel tank does not fill up to full. Range advertised as well over 500 miles but usual range after fill up in 400S.
- Burr Ridge, IL, USA
When filling up, the gas cuts off very early; the gas gauge will only read 3/4 to 7/8 full. This leads to "topping off" which is an environmental and safety issue.
- Livermore, CA, USA
When filling the gas tank the same way all cars are filled, the fuel pump handle/nozzle clicks off long before the tank shows as full. The tank is not getting filled completely, as I can [violate Oregon state law] and continue filling it about 1.5 more gallons. 1st attempt at Toyota dealership they dismissed the concern. 2nd attempt was after I complained to Toyota and the dealer called me back in and witnessed the "unfull" tank upon filling it using their in-house station. I have another appointment scheduled for June 27, 2019 but I'm reading online that everyone is getting the run around and we need government help to be taken seriously.
- Turner, OR, USA
The contact owns a 2019 Toyota Rav4 hybrid. While refueling the vehicle, the fuel gauge failed to display the proper amount of fuel and the contact heard an abnormal noise. The vehicle was taken to wilson Toyota of ames (located at 2212 S duff ave, ames, ia 50010, (888) 485-5650), but no mechanical failure was detected. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 200.
- Marshalltown, IA, USA
- Plainfield, IN, USA