really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
38,545 miles

About These NHTSA Complaints:

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problem #4

Aug 152010


  • 130,181 miles
On August 15, 2010 with the 2002 Toyota Sienna in park and with no key in the steering wheel a two year old was able to remove the gear shift from park allowing the vehicle to begin to move backwards. Several people were close by and were able to stop the vehicle which was backing up. Adults then checked the vehicle and in fact were able to move the shifter from park into gear (without the key in its ignition). On August 16 the vehicle was taken to the dealer who confirmed -"customer states the shifter comes out of park without the key in the ignition. Confirmed customer concern. Found shifter cable worn and in need of adjustment."

- West Hartford, CT, USA

problem #3

Jun 152004


  • Automatic transmission
  • miles
A 3 year old moved the gear shift lever on the steering column. The child easily moved from drive to neutral without depressing the brake pedal and the gear shift button. As a result, the vehicle rolled forward. Dealer notified.

- Underhill, VT, USA

problem #2

Jan 012004


  • miles
While stopped in "drive" with foot on the brakes, the vehicle occationally attempts to surge forward.

- Miami, FL, USA

problem #1

Oct 072003

Sienna 6-cyl

  • Automatic transmission
  • 24,000 miles
I had bought my van May 2,2003 with about 19,000 miles. On October 7, while driving about 30 mph, the vehicle started smoking. When I pulled into a parking stall, passerbyers were yelling that my car was on fire. Fire department extinguished the flames. An independent arson investigator said he found transmission fluid in the engine, and that it had probably been leaking since I purchased my van.

- Fresno, CA, USA