10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
14,772 miles

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« Read the previous 20 complaints

problem #25

Apr 162019

Atlas

  • 10,000 miles
Battery dies with short idle. Waited less than 10 minutes for my husband and warning came on to drive the car to charge the battery. I was in a parking lot with air conditioning on. Engine had manually shut off so I went to restart and battery would not turn on. This has happened before.

- Greensboro, NC, USA

problem #24

Oct 192018

Atlas

  • 7,300 miles
The contact owns a 2018 Volkswagen Atlas. While driving 15 mph, the vehicle stalled without warning. The contact stated that there was an abnormal sweet and musty odor emerging from the vehicle. The contact and occupants sustained headaches and nausea due to the odor. Medical attention was not received. The vehicle was towed to winn Volkswagen (39695 balentine dr, newark, ca 94560, (510) 344-2013) where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 190150480. No further assistance was provided. The contact requested a buyback of the vehcile. The failure mileage was 7,300.

- San Carlos, CA, USA

problem #23

Feb 212019

Atlas

  • 8,000 miles
Twice the engine shut off while waiting at a red light. Had to put car in park and restart. Both times it was in the morning during rush hour on a city street with infant in the car, very scary and stressful! the car usually start/stops to save energy but I didn't realize it turns completely off if you're stopped at a light!

- Philadephia, PA, USA

problem #22

Feb 052019

Atlas

  • 20,000 miles
Sitting at a red light and when it turned green, my start/stop function would not turn my car back on. The dash had all sorts of lights flashing and my car would not start. Said the 12V battery was drained. Had to push my car out of the way and get someone to jump my car.

- Arlington, TX, USA

problem #21

Aug 012018

Atlas

  • 10 miles
The contact owns a 2018 Volkswagen Atlas. The contact stated that the vehicle experienced several failures ever since it was purchased brand new. The contact stated that the automatic cruise control malfunctioned and caused the driver to slam on the brake pedal to avoid a rear collision. The vehicle was taken to gunther Volkswagen of coconut creek (4300 fl-7, coconut creek, fl 33073, (954) 590-3750), but they refused to diagnose the vehicle even though the contact had an appointment. Several days later, while driving 35 mph, the vehicle shut off. The contact was able to pull the vehicle over to the side of the road. The contact attempted to restart the vehicle, but it shut off again. After a few hours of waiting, the vehicle was able to fully restart and was driven back to the dealer. Once at the dealer, the contact discovered that his customer profile had been deleted from their system. The contact had his information re-entered into the system. The dealer kept the vehicle for two days and they performed a software update. Afterwards, the failures recurred even more frequently, including multiple times each day. The vehicle was taken back to the dealer for a third time where it was kept for three days, but they could not duplicate the failures. The dealer insisted that the vehicle was functioning normally even though the contact captured many of the failures on video. The manufacturer was contacted, but they refused to buy back the vehicle based on the dealer's information. The manufacturer also refused to look at any of the videos and advised the contact to schedule an appointment with another dealer. The failure mileage was 10.

- Fort Lauderdale, FL, USA

problem #20

Jan 312019

Atlas

  • 26,600 miles
1/28/19 car starts fine, drive 15 min, run 3 errands, then can't start car. Electronic display has all warning icons flashing. Battery test 50% power.jumpstart car, epc and engine icons stay lit. Charge battery at home. Car runs fine for 2 days.then car won't start again, epc icon lit, run car 20 minutes, then try to drive car but cannot exceed 13 mph. Call for tow; truck never arrives ( 3+ hours). Attempt to start car, starts fine, no warnings lit; drive to dealer. Dealer says battery "defective", replaces under warranty. Car has 26600 miles and I have owned for 18 months. Dealer says epc not lit while they looked at the car so they cannot address. Ridiculous. Car fine for 2 days, then epc light back on. I have spent probably 40 hours or more at VW dealership waiting for various repairs over the last 18 months. A google search reveals many VW Atlas have epc problems, and if you just google Volkswagen and epc you can find hundreds of postings for this issue with almost every VW model. I will be taking the car back in but am not confident I will get a satisfactory repair based on all the other online complaints about this issue

- Lake Forest, IL, USA

problem #19

Jan 232019

Atlas

  • 7,000 miles
Vehicle hesitates excessively under acceleration at times, in both forward and reverse gears. Won't back up a mild grade (like a driveway) without excessive acceleration, causing the vehicle to lurch. Won't accelerate after slowing behind a turning vehicle without excessive acceleration, causing the vehicle to lurch.

- Indianapolis, IN, USA

problem #18

Jan 272019

Atlas

  • miles
Battery will not turn on, car is only 12 months old, there were no issues for the reasoning for the battery to not work.

- Slc, UT, USA

problem #17

Dec 012018

Atlas

  • 10,000 miles
Transmission/motor is making a whispping sound when you accelorate on the gas. Have reported multiple times and I am not the only one who has experienced this. It is a terrible sound. Car is less than 20,000 miles

- Jonesborough, TN, USA

problem #16

Jan 122019

Atlas

  • 21,000 miles
Engine warning light as well as epc warning light came on during normal city driving. Power and pick up of the vehicle became greatly reduced making travel over 15-20 mph impossible. Upon arriving home and turning car off, vehicle was nearly impossible to restart. Car was towed from home to dealership were it was found that electrical mechanism in vehicles high powered fuel pump malfunctioned and quit working. High powered fuel pump had to be replaced.

- Baton Rouge, LA, USA

problem #15

Jan 072019

Atlas

  • 20,000 miles
Vehicle, inside our garage, will not turn on. Battery is dead, receive error message that 12V battery is low, lights flash and sounds happen, but will not turn over. Our Atlas is just over a year old. A couple weeks ago, various lights came on then went away and didn't return until today. Also waiting on recall for catalytic converter that was before christmas due to check engine light coming on over and over. Been at least 3 weeks waiting for that part. Disappointed in an expensive new car having this many problems right from the start. Calling the dealer today about the battery issue. For the record, this is the car that is driven on a regular basis for my husband's commute to work and kept in the garage.

- Greensboro, NC, USA

problem #14

Dec 122018

Atlas

  • 12,000 miles
Car automatic start/stop function frequently fails to restart engine. This has happened over ten times with two of those almost ending in me being rear ended at high speed. Dealer says battery is defective and replaced the battery but issue is happening again. No way to permanently disabled start/stop function. This is a safety hazard.

- San Mateo, CA, USA

problem #13

Dec 082018

Atlas

  • 1,015 miles
I was stopped at a red light. When the light turned green the engine turned off and I had to manually turned the car on to proceed. Same thing happened when I was waiting to open my garage. The car turned itself off, I had to turn it back on manually.

- Long Grove, IL, USA

problem #12

Dec 042018

Atlas

  • 4,000 miles
After stopping at a red light at the traffic the car would not restart, the battery of engine died.

- Houston, TX, USA

problem #11

Nov 302018

Atlas

  • 18,475 miles
My vehicle battery died after refueling. And I had to call for roadside assistance for a jump. Vehicle infotainment system showed 2 messages: 1) 12 volt battery low and recharge while driving 2) error start/stop system

- Detroit, MI, USA

problem #10

Jul 252018

Atlas

  • 9,500 miles
Purchased vehicle in December 2017. In July, the check engine light came on. Fast forward to November and I am still having issues with the vehicle, and it seems that anytime the dealership fixes one issue, another appears. After having my vehicle at the dealership 4 times between July 25th and August 7th, it was finally discovered that I had a bad catalytic converter. After the catalytic converter was finally replaced in September, the check engine light came on again and this time I was told it was a bad oxygen sensor. After that was finally replaced, another error light came on that was identified as something else, and I had to wait for a new part to come in. After waiting several weeks, that part came in, repairs were completed, and another issue came up. My car has now been at the dealership for 21 days straight (this time), and I still have not received an eta on when it should be fixed. Problems have mostly been associated with check engine light and front assist (collision detection system) sensors, but now the issues have expanded to most of the car's internal computer system in general. Vehicle was in a wreck in May 2018 when another driver pulled out in front of me. Front assist errors are being attributed by dealer to the wreck, but the check engine and other computer errors, including issues with ABS control module (latest problem) are not and are being covered under warranty

- Spring, TX, USA

problem #9

Nov 252018

Atlas

  • 10,500 miles
The coolant warning light went on 3 days ago. When I first start the engine in the morning or after hours of parking, the coolant warning light went on. After the engine temperature goes up, I have to turn the engine off and on again to have the coolant warning light disappeared. This is an one year old vehicle which has 10500 miles. I have driven 6 brands of vehicles in my life but this is the very first time to have a coolant problem. I checked that no coolant leaking and shortages.

- Brooklyn, NY, USA

problem #8

Nov 252018

Atlas

  • 11,000 miles
The battery died in the intersection suddenly while I was dring waiting for a traffic light. It made me in danger. This is a one year old vehicle. I have driven 6 brand vehicles so far in my life, this is the first time the battery died. I think Volkswagen should recall for this problem.

- Brooklyn, NY, USA

problem #7

Sep 022018

Atlas

  • 250 miles
The most concerning safety issue is the malfunctioning auto start/stop system. On four occasions, it has shut off the vehicle while in motion, pulling into a parking spot, resulting in loss of power steering. On a separate occasion, it shut-off the vehicle while stopping to pay the parking attendant but failed to restart the vehicle when I released the brake and step on the accelerator. I had to put the vehicle in park and manually restart the vehicle. I have also had multiple experiences when I have turned off the auto start/start when I started the vehicle only to have it reactivate itself and shut-off the vehicle when I stopped at an intersection. Other issues involve the "infotainment" system and climate control electronics. On multiple occasions, the radio has turned itself on after I have turned it off. As for the climate control system, it periodically deactivates the rear passenger compartment climate control and shuts off airflow to the rear passenger compartment and I have to manually reset the system through the button on the dashboard. These experiences indicate the vehicle electronic and software systems are unstable and the Volkswagen dealer has not been able to fix the issues, as they have recurred after the dealer claimed to fix the issues. I am concerned about my family's safety in this malfunctioning vehicle. The date below is the most recent event involving the auto start/stop system. The first occurrence was in mid-February 2018, approximately two weeks after purchasing the vehicle.

- Indianaplois, IN, USA

problem #6

Sep 122018

Atlas

  • 14,128 miles
2nd attempt at repairing oil leak occurring from engine bay located around oil filter housing on left side of engine. Was not properly torqued from factory on first occurrence housing could be turned with a wrench. The second occurrence took 2 month after oil change to show same symptoms. This occurs under all conditions and vehicle rarely sees dirt roads.

- Prescott, AZ, USA

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