really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17 miles

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problem #1

Nov 272017


  • 17 miles
At around 60 to 70 mph, the vehicle has a slight vibration which shakes the car and the steering wheel. Along with vibration there is a slight fluttering noise at the same time. The car has been at the dealership for repairs three different times but the dealership claims this is just highway noise. I told the dealership that this vibration and noise is on different kinds of highway surface. I brought the new on November 27, 2017 and drove it home from cincinnati oh to my home in newark oh about 150 miles. I noticed the vibration and noise on the trip home from the dealership and notified the dealership that there was a problem with this new car. This car 18 miles on the odometer when I took delivery on November 27, 2017. I had moved to Michigan in June 2018 had taken to williams Volkswagen to repair this problem. Williams Volkswagen had twice tried to repair the vehicle and each time claimed it was repaired satisfactory. The first tije I took it to williams Volkswagen service claimed I had hit a pot hole. I told him it was that way when I purchase the car. They balance all wheels and claimed it was repaired. I took back again and they did a "forced" balance and replace two front tires and said it was repaired. I contacted williams Volkswagen service manager and he admitted he also heard and seen the vibration in the car but claimed it was due to road conditions, not the car. I am concern there could be a safety problem with this car maybe with the steering and or wheels.

- Concord, OH, USA