4.3
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 26,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was driving on a highway on Sunday afternoon, October 25, when the glass sunroof of my car exploded & shattered out of nowhere & without any warning. Pieces of glass came down through the hole, showering my dog & I. I pulled to the side safely & call the police. Thank god the dog & I were not injured & I didn't injure other drivers. I didn't hit a pot hole & I didn't feel like I was hit by a rock or any object, I wasn't even near any overpasses. I contacted Volkswagen to ask how & why this could have happened for no reason. I was instructed to take the car to one of their dealerships in the area for inspection/investigation. I was told it is impossible to determine the cause of the damage. They could not conclude if the damage was due to external source or defect based on the inspection/investigation at the dealership. As such, Volkswagen refused to cover the cost of repair because there are no recalls of such problem & because my car is out of the warranty. I am so upset about this issue.
- Vineland, NJ, USA
- Maumelle , AR, USA