4.3
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 27,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
At 28,700 miles both rear coil springs on my Volkswagen failed. This spring failure was addressed in Volkswagen's 42J5 recall campaign and NHTSA's campaign # 19V188000. However, my vehicles VIN # was not part of this recall. Since the springs on my vehicle failed at a low mileage why was my vehicle not included in the 56,000 vehicles recalled. Perhaps this indicates a wider issue than Volkswagen first believed. I am the original owner and the vehicle has not been abused in any way. I have the failed springs available for inspection and my mechanic said he has replaced these springs on three other Volkswagens. This is in a small town of 2000 people. The problem made itself known by unusual noises from the rear of the car when on uneven road surfaces. Safety issues involved are covered in the original recall.
- Holderness, NH, USA
Rear suspension spring broke causing rear car to lean low mileage other VW-€˜s have been recalled for same problem
- Scottcity, MO, USA
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated that while driving at various speeds, an abnormal clanking sound was coming from the rear end of the vehicle. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a rear coil spring fracture. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The contact called the dealer back and was informed that there were no recalls on the vehicle. The manufacturer had yet to be informed of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 43,000.
- Bantam, CT, USA
I have 2017 Volkswagen Golf sportwagen. The rear axle coil spring part number 5qm 511 115 broke. It appears to have been recalled (see safety recall code 42J5). But my VIN does now show any recall. Please help.
- Sand Lake, NY, USA
- Canton, MA, USA