hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
59,336 miles

About These NHTSA Complaints:

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problem #6

Aug 152007

Jetta 4-cyl

  • Manual transmission
  • 88,100 miles
Volkswagens use of cheap plastics on the oil stick of my 2002 Volkswagen Jetta caused plastic from the oil stick to fall into my motor and cause motor damage including an oil leak and eurasian auto service in panama city already has a VW product that is broken down in their shop, and even Volkswagen own service manager in panama city, mike boatwright, told VW they should authorize him to make the repairs but they refused, the ostensibly lowest bid plastics used for the 2002 VW's also caused mike boatwright to ask that VW replace my headlight lenses as they are creating a traffic hazard, and not only is this nationwide, but mallory horne of the Florida dmv who referred me to you wrote to me that " your complaint has not fallen on deaf ears, I just got rid of my Volkswagen Jetta for the same headlight problem" and I will be happy to mail you a copy in support of my complaint, also walmart's service manager in callaway Florida is the person who found that my car is now leaking oil due to Volkswagen failing to repair the motor and he says that he saw the same Volkswagen problem in new england at his previous job (scott). Also the cheap plastics used on my car that caused these safety traffic violations, were used on the glove box lock which is broken and the radio aerial which is broken. The first 2002 VW I was given broke down in traffic in the dark and was exchanged the following day. So there are more than enough witnesses that the 2002 Volkswagen Jettas should be recalled, me, jerry P carroll, mike boatwright, reggie at eurasian, mallory horne, and scott at walmart, in addition there are many students at my college with the same problem who are in hope that you will help them also. Breaking down in traffic with limited headlights is a national safety crisis, as far as deaths and injuries, entering zero only means that VW has managed so far to conceal any.

- Panama City , FL, USA

problem #5

Jul 152007

Jetta 4-cyl Diesel

  • Manual transmission
  • 120,000 miles
2002 Jetta roof leaks water when heavy rain. Research shows that may people are having the same issue.

- Brenham, TX, USA

problem #4

May 072005


  • miles
2002 Volkswagen Jetta leaks during the rain, console vent broke, center ac vent broken, sunroof cover jammed, and the windshield wipers are out of alignment. The leak has caused the carpert to become molded. The dealer refuse to provide any further assistance because they were unable to locate toe origin of the leak. The consumer contacted the manufacturer about replacing the vehice but the refused.

- Los Angeles , CA, USA

problem #3

Aug 102004


  • Automatic transmission
  • 30,000 miles
Was currently deployed in support of operation iraqi freedom for more than a year, my car was at my parents, being driven once or twice a week to keep engine in good shape. Some of these things have been since returning in April 2004, others happened prior to leaving in February 2003. It's a 2002 Jetta gls. I shouldn't be having these type of problems this soon. 1. oil plug on oil pan is almost stripped from getting oil changes (advised by 3 different garages). Currently attempting to get a new plug, an oversized one per 2 garages. 2. patches of paint seem to be almost chipping away (on several spots all over the car). Took it to the dealer & they said it was due to bird poop. My car stays in a garage & gets washed bi-weekly. 3. the coating on both inside door handles is peeling. 4. the window mechanism needed fixed. Dealer fixed. 5. recall about brake light fixed by dealer.

- Columbus, OH, USA

problem #2

May 202004

Jetta 4-cyl Diesel

  • Automatic transmission
  • 28,000 miles
Vehicle had difficulty shifting out of park. Dealership said it had to do with a brake switch recall and that the problem was corrected. When vehicle was driven after repair, brakes felt differently, but worked. A week later while driving on the interstate, the brake pedal stuck and would not accelerate over 50mph. The dealership said the master cylinder was bad and will replace it. Other problems include the arm rest breaking three times, window mechanics needed replaced, door leaks, and cover on plastic interior peeling.

- Bridgeport, WV, USA

problem #1

Feb 022004

Jetta Diesel

  • Manual transmission
  • 89,918 miles
While driving the engine began to make a loud noise. The consumer took the vehicle to the dealer who found that the motor mounts were broken and caused the engine to fall to the ground. The dealer replaced the engine, engine block, timing belt and the lower shield. Also at 59,000 the manual transmission had to be replaced because the consumer could not shift into reverse.

- Keiser, AR, USA