I own a 2003 VW Jetta. I bought it on 09/02. Since then I have had a variety of problems. First it was my electrical. By brake lights stayed on and the key less remote did not work I could not lock my car and non of the interior and exterior lights worked. I took this problem to VW and the said that I needed to make an appontment before they would help me. So I had to drive home with all these problems and make my appt. This problem was fixed however occasionaly the brake lights still stay stuck on. This was also noted to VW. The second time I took my car in for a rattle in my clutch. I was told I would need to take my car on a test drive with a customer service rep (?). so I did and she stated she did not here anything and I told here that when I take the clutch out it does rattles very loud but when I push the clutch in the rattle stops. Customer service rep stated since she did not here this she could not let the actual tech look at it. I demanded the tech to look at it. Finally the tech and customer service rep told me I had a rattle in my clutch due to my bald tires."??" since I did need new tires, I replaced all 4. my clutch still rattled. (shocker) I then decided to take my VW to another VW service dealer, and they determined that the rattle was a loose heat plate. VW dealer stated this was fixed. The next day this rattle was still there. I have taken this car in for a total of 3 times for this rattle. I have decided on getting a new non-VW car. Not only has the car dissappointed me but the servcie poeple have treated me and my husband like ignorant consumers. On each of these visits to the VW dealer they have ahd to keep my car for numerous days, and never was I able to receive a rental, which resulted in me missing work and costing me more money.*

- Lancaster, CA, USA