10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 46,466 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving to work sober, clear weather, with no vehicles in front of me on an interstate (wide open space), when my sunroof exploded sending glass everywhere. It sounded like a bomb detonated. I pulled over and noticed my sunroof was destroyed and warped outward, almost in a concave shape. I called the nearest VW dealership to ask about recalls and they stated no, while insisting road debris hit my car. I know this to be patently false as I had no vehicles in front of me and was not distracted. I researched a class action lawsuit online with my car's model year being viable. I want to report that this is indeed a major safety hazard that is expensive with a deductible, rental, missed work, etc., and VW should be held liable.
- Madisonville, LA, USA
My car stalled on me 4 times between May 2018- December 2019. When the car stalls, the steering wheel locks and it feels like the entire car ceases to have power. 3 out of 4 times the car was in motion. 1 out of 4 times another car was hit due to the stall. In another 1 out of 4 times, there was almost a life threatening accident as the car was in motion, the steering wheel locked and I ended up on the opposite side of the road of traffic. Transportation Canada has been notified of the safety concerns (I am located in toronto, on, Canada and all incidents occurred in toronto). Volkswagen cannot determine the cause and have not provided a solution or a normal course of action to this safety concern. I am pregnant now and even more concerned. My car was bought brand new from the dealership in 2013 and has only been serviced at Volkswagen - it is in very good condition besides this reoccurring safety issue.
- Scarborough, Ontario, Canada,, NE, USA
I checked my vehicle into valet services, while trying to park my car the valet was unable to remove the key from the ignition. They were unable to find me therefore my car was running for 2 hours.
- Lancaster, TX, USA
While getting my brake pads changed, the mechanic was unable to turn the ingintion switch to off while the key was still in the vehicle after being in park on their lift.
- Lancaster, TX, USA
Key gets stuck in ignition when turning on and off the engine.
- Clear Spring, MD, USA
Takata recall. My roof cloth come off and my ignition has lock my lock key in and doesn't come out. Both my car keys are broking.
- Miami, FL, USA
The key was stuck in the ignition and not allowing the vehicle to turn off properly
- Lancaster, TX, USA
The key was stuck in the ignition and not allowing the vehicle to turn off properly.
- Lancaster, TX, USA
The key got stuck in the ignition, not allowing the vehicle to turn off properly.
- Lancaster, TX, USA
The key is getting stuck in the ignition not allowing to properly turn off the vechile.
- Lancaster, TX, USA
My key constantly gets stuck in the ignition. My car turns on but not off which leaves me to unhook the battery and take out fuse so no one steals my car overnight. A lot of people I know with Jettas are having this same issues. I think it is a malfunction with the ignition switch. I also have a lot of electrical issues. My horn does not work, windshield wiper fluid doesnt work, my passenger window as well! there needs to be a recall asap !
- Dorchester, MA, USA
The key won't come out of the ignition. I have now broken both sets of keys.. and still no recall. 11 pages of I broke my key in my ignition and still no recall. Absurd.
- Yukon, OK, USA
Key will not come out of the ignition
- Lynnfield, MA, USA
Car won't shut off and keys are stuck in the ignition. Car is in park, I try wiggling it and turning the wheel but nothing works.
- Oklahoma City, OK, USA
Key is stuck in ignition. Car won't turn off. Apparently a known issue.
- Orange Park, FL, USA
The autolock door system fails to unlock the rear left door. A peson in the rear left seat position can not exit the door in case of emergency. There is no way that the left rear door lock can be bypassed. The problem was reported to VW of America on 10/17/18 (1 800 822-8987). The defective locking mechanism has been intermitantly malfunctioning for at least 6 months
- Newark, DE, USA
Ignicin won't work key stock
- Greensboro, NC, USA
Key gets stuck in ignition when turning off the engine. No way to turn key, to shut off engine. Vehicle stationary running in park.
- Bloomfield, NJ, USA
Key gets stuck in ignition and I cannot turn off the engine.
- Hickory, NC, USA
- Lancaster, TX, USA