The contact owned a 2016 Volkswagen Jetta. The contact stated that while driving at 15-25 MPH, she smelled a strong burning gas odor. The contact veered to the side of the road. The contact felt an intense heat on her legs. The contact saw a flame on the driver's side of the hood and quickly exited the vehicle. The contact stated that there was also fire underneath the driver's side of the hood. The fire was extinguished with the assistance of the fire department. There were no injuries sustained. A fire department report was filed. The vehicle was towed to a tow lot, where it was totaled. A police report was not filed. The contact became aware that her VIN was included in NHTSA Campaign Number: 20V648000 (FUEL SYSTEM, GASOLINE). An unknown dealer was notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 98,000.

- Carlsbad, NM, USA

The contact owns a 2016 Volkswagen Jetta. The contact stated that while driving, she detected an abnormal gasoline odor coming from the air vents inside the vehicle. The check engine warning light was illuminated. The vehicle was not taken to be diagnosed nor repaired. Dothan Volkswagen (2730 ross clark cir, dothan, al 36301) and the manufacturer were made aware of the failure. The approximate failure mileage was 97,700.

- Ozark, AL, USA

The contact owns a 2016 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact was contacted by mike steven Volkswagen (11211 E kellogg dr N, wichita, ks 67207) who suggested that the vehicle be traded. The dealer confirmed that parts were not available for the recall repair. The contact declined the trade in offer. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Wichita, KS, USA