We purchased the car in May 2021, within a week, the check engine light, EPC and oil lamp became illuminated. Contacted dealership who "inspected" it and said "nothing was wrong and reset the lights." A few weeks go by and the same thing. We noticed the car was "stuttering" during acceleration. We attempted to bring it to the dealership they couldn't inspect our vehicle because they didn't have "availability". My husband brought it to a local mechanic who recommended bringing it to the dealership again because of the codes it was throwing. We scheduled an appt which was 4 months out. During that time the oil was changed every 1.5 months because the lights kept coming on. Moved to Mississippi and the issues became worse. The vehicle would seem to lose power while driving on the interstate causing a Semi to veer into the other lane because the car went from 70mph to 20mph in a matter of seconds. Brought it to VW of South MS, was told Timing case, sealant, rail, tensioner, gasket, and several other things were needed to be replaced. Was told the vehicle was burning oil, lower timing cover was replaced and found bolts from tensioner broken and metal shavings. Was charged over $2500. 1 week later same exact issues occurred again. Brought it in, reset lights told us "it's fine" Few weeks of the car not being driven, happens again. We bring it back and they inform us of an array of "new issues" charges us $2000 and within a week the car is back for the same exact issue. I reviewed the recalls but it is saying none of them apply to my vehicle but they are the exact things that are going on. It is unsafe to drive the car. My husband will not allow me to drive it out of fear that it will stall and result in a serious MVA. Why isn't VW doing anything about this issue" How many people have to get injured or killed for them to conduct an investigation for this issue"

- Ocean Springs, MS, USA

Key stuck in Ignition lock cylinder; stuck in the on position with engine running and cannot switch to the off position to remove ignition key. -ALSO, CAR DOORS WILL NOT LOCK WITH KEY IN IGNITION- Note: Other complaints for this same issue are listed under: UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION, STEERING, ENGINE VW dealer estimated a $1100 repair

- Norristown, PA, USA

I returned the 1st car I got because it was a little bit too expensive.I started the process of buying a vehicle through carviana a month ago. I returned the 1st car I got because it was a little hard to drive. The 2nd vehicle a kia opitima i received had mechanical issues. the car would constantly try to turn over when you pushed the push start and it wouldn't catch for a good 5 seconds. So I return the optima for a jetta. When I looked at the mileage on the Kia Optima I noticed that the mileage that was showing on the screen was way off from what they posted online. But I figured it was just a one time mistake. Now the 2016 jetta that was delivered on May 24th 2023, came with no headlight, a radio/navigation system that didn't work, the brakes were bad and they used some type of editing software on their photos and blurred out the ripped and torn leather seat. I called and they reluctantly agreed to take it back and allow me to purchase a 2018 Honda Civic. So I cleaned my stuff out from the jetta. I am supposed to meet them tomorrow at 7 PM. I looked at the mileage so I could try to figure out if I was going to owe them any money because I have had the car since the 24th of May. I live right next door to where I work and I only left a few times to go to my father's who lives a 1/2 hour from me. Online carvana stated that this car came with 80XXX miles. When I looked down at the dash I see that the car is at 83XXX miles. Now I have proof of me on camera, my boss can vouch for me, my roommate can vouch for me, my father can vouch for me and I can show on video that there's no way possible that I had time to drive 3000 miles. Carvana puts the wrong odometer reading. And this is now the 2nd car that this has happened with. I bet i am not the only consumer who they have done this to. Carvana purposefully posts the milage as less so if/when you exchange the car they charge you $1 for miles that you never drove.

- Eastlake, OH, USA

There was no incident. Engine light came on. EVAP EMISSION CONTROL SYSTEM Current Engine Control module software does not always allow the N80 valve to close completely so seems like there is a small leak detected

- Laguna Hills , CA, USA

At 52,000 miles check engine light came on, car would not go over 50mph, EPC light came on, lights went out. After having car towed to the dealer, had to have EPC, Turbocharger Boost rod / actuator replaced.

- Temecula , CA, USA

Key gets stuck in ignition when turning off the engine

- Wheatland , WY, USA

My car has started not letting me remove my key from the ignition i cannot turn off my car! I have seen mulitple complaints about this issue with these cars and i dont understand why theres not a recall for it I will have to pay $900 to get a new ignition switch and ignition lock for something that is a known issue!! I should not have to pay that when all these complaints have been made for the same issue

- Clinton, NC, USA

I had hit snd run By this car. IT looks like that Driver had attention to hurt me Moving in same line, I Made him space behind me than he hit on back, I was tih king tha he/she was trying to escape he moved again in right line but he again started to move in left side where I was driving. I hit part of shoulder and there is a damege on my car from the back side and both left side how he/she hit me and right side how I hit on shoulder. Than he/she was trying to run as crazy trought crowd but my car got only body damages and I was able to run after him/her and wrote down License plate. I am a Remitter agent, I was able to find only lien holder for this car but not yet the assigned owner. Hopfully I can get same help from you. Thanks.

- Des Plaines , IL, USA

The car seemed to have a suspension problem. Rotors and struts went out very fast on vehicle

- Corona, CA, USA

My radio in my VW is compromised. The individuals identity themselves as fbi agents and when I speak back to agents I am told, ' I'm not suppose to speak back to agents.' (correct me if I'm wrong) the volume in my car is being adjusted at the confidence of the agents. When the agents put the volume up I can hear lower the speaker, which initiates the volume being raised inside my car. When the volume is lowered inside my car by the agents, it allows the agents to hear what I'm saying inside my car. (my assumption) today I tried adjusting my treble, bass and mid-range volume and was able to but no changes to my system occurred. The same situation is occurring with my apple iphone when I listen to music through air pods via bluetooth and wired pods. I have also been told by the agents 'I should been shot, ' I do find this very alarming and a violation of my U.S. constitutional right.

- Colton, CA, USA

My key keeps getting stuck in the ignition and wont come out. I have to leave my car running for hours until the key finally comes out.

- Huntington Beach, CA, USA

On July 1st,2020 upon arrival to a store once in park and I tried to turn the car off the key would not turn at all meaning the car was not able to be shut off after about 20 minutes of trying to turn the steering wheel thinking it was locked I finally got the car to shut off after googling it and reading many other forums that talked about the same car issue I was having it said to pull the emergency brake and then to turn the key so I did and it finally shut off it stayed parked till July 6 th that I went to a few different mechanics in town I found one that tried to help same with him he could not turn the key to shut the car off he advised me to take it to the dealership being that it was an hour away and I was low on gas I had to pump gas with the car running because I again was not able to shut the car off which I felt unsafe doing but at this point I no longer knew what to do I called the dealership before leaving she said they were backed up but to come down and they should be able to help upon arrival at the dealership I was told they could not help me until Friday!! while the worker was sitting in my car and he himself could not shut off I told him where in the parking lot should I leave it because there was no way that I could take it home and leave it running for 3 days they pulled to the side of the building and already had the hood up trying to shut the car off they called and said it would be $740 plus taxes mind you it already had a scheduled appointment for the 13th for 2 recalls it had already.

- Okeechobee, FL, USA

Key gets stuck in the car ignition, making it extremely hard to get key out from car

- Deerfield Beach, FL, USA

Car makes a jolting/thrusting move (downshifts) between 20 and 40 mph. Seems like transmission shifting sensors are activated or releasing at these mph.

- Apopka, FL, USA

Rear view camera doesn't work all the time show error on the screen ' parkpilot is currently not available' I can't use the camera on reverse the reason to bought it was because had a rear camera!!

- Los Angeles, CA, USA

Key is difficult to remove from the ignition switch after turning off the car. Car has 21,033 miles and dealership found ignition lock cylinder and housing failure on vehicle and advised replacing both. Declined repair and was later contacted with an offer to complete the repair for 50% of the original quote. Repair has still not been made while I get smart about this.

- Florissant, MO, USA

This is an ignition problem. While being parked having trouble turning off engine, key gets stuck in ignition, steering wheel is not locked. Spare key does the same thing. The safety mechanism that prevents you from turning the keys further when car is already on is no longer shutting the car off.

- Santa Maria, CA, USA

The key gets stuck in the ignition and the car cannot be turned off.

- Rockaway, NJ, USA

Key gets stuck in ignition. Can not remove it. My car was on idle for 2 hours and 30 minutes. No one was able to remove my key. I drove it to several mechanic shops

- Neptune, NJ, USA

The Jetta when traveling about 40 miles per hour was hit by a Chrysler 300 touring going about 20 miles per hour near the driver side front tire with the grill of the car. This caused the vehicle to roll onto the top of the car. A car this low to the ground and size should have caused it to spin not roll over. This happened on a dry city street Jetta was going straight.vehicle was in good repair

- Orem, UT, USA