10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
8,206 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #15

May 252019

Jetta

  • miles
At complete stops (6 speed manual transmission) occasionally the engine stops. It has happened countless times while in traffic. Engine turns off but everything electronic is still operating. Was at a stop light and light turned green. Engine turned off and had to start the vehicle up in heavy traffic.

- Dublin, CA, USA

problem #14

May 142019

Jetta

  • 1,000 miles
While in neutral, the engine shuddered a little and then cut off. This has happened multiple times. Most recently I was stuck in the middle of an intersection while I had to restart my car.

- San Antonio, TX, USA

problem #13

May 182019

Jetta

  • miles
2019 Jettas with a production date before January 2019 have trunk lids that need to be pushed all the way back or you risk having the trunk lid fall on your head causing possible injury.

- Hialeah, FL, USA

problem #12

Feb 252019

Jetta

  • 5,075 miles
On very cold days (below 10 degrees F), the car does not produce heat. My wife drove it 20+ minutes without the temperature gauge ever moving. This problem poses a safety threat because of inability to defrost the front windshield, and threat of hypothermia. The dealer acknowledged the issue as a common problem but did not do anything to correct the problem because they were unable to duplicate the problem on significantly warner days.

- North Canton, OH, USA

problem #11

Mar 062019

Jetta

  • 10,000 miles
Took my car in for an oil change and the dealership notice my transmission was leaking. Also have been making a grinding noise since I bought it.

- Woodland, WA, USA

problem #10

Mar 262019

Jetta

  • 10,000 miles
All sensors including airbag and ABS reported errors. VW representative over the phone said it does not sound safe to drive. Dealership claimed no issues found with the vehicle. Rattling sound which is persistent after VW installed a software update for a known issue with the transmission shifting gears. While the engine running and changed from park to reverse, the car rolled forward and transmission would not respond to attempting to accelerate. Vehicle rolled into a pole which stopped it from moving forward while in reverse. All photo and video documented. Volkswagen claims this proof does not matter because 'there is nothing wrong with the vehicle. There is also a residue from manufacturing on the windshield which they have attempted multiple times to remove, and the issue is still persistent. They refuse to replace the windshield or admit the problem is from manufacturing. Multiple trips to have the vehicle serviced and continued to be told 'nothing is wrong' and my documented proof 'does not matter'.

- Westford, MA, USA

problem #9

Mar 132019

Jetta

  • miles
The person on the other end of a phone call made via cars bluetooth and carplay, will hear an echo of themselves. The dealership replaced the radio, but the issue remains.

- Fort Worth, TX, USA

problem #8

Mar 012019

Jetta

  • miles
This car has vent issues and cowl seal issue. The seal is not tight and the inside the windshield and window freezes

- Southfield, MI, USA

problem #7

Mar 022019

Jetta

  • 661 miles
My brand new vehicle has been stalling. Engine struggles to turn on after electrical system is down. Vehicle states that the air temperature control sensor is malfunctioning and vehicle completely stalls w/O power. Engine fails. Electrical fails.

- Los Angeles, CA, USA

problem #6

Feb 282019

Jetta

  • 1,800 miles
1. 1800 miles-transmission fluid leak, the service people told me it was a known problem with 2019 Jettas, repair took 2 months 2. heater doesn't blow out warm air when traveling under 40 mph, even after 18 miles of driving 3. grinding/croaking noise like a frog at 28-30 mph and again at 40 mph 4. brakes squeak 5. trunk falls on my head unless I push it all the way up per owners manual addendum

- Hudson, WI, USA

problem #5

Jan 012019

Jetta

  • miles
Since day one of ownership, the front speakers on my 2019 Jetta R-line have sounded abnormal/defective. There is a huge thread on reddit regarding this issue and is apparent upon all trim levels. This rattling sound is exponentially more noticeable on the front passenger side. You can notice this defect during any genre of music if the correct frequencies are apparent in the song you're listening too, the rattle gets louder if your volume is over 50%. I took my car to the dealership to have them document this widespread concern. Both the service advisor and lead foreman sat in my car with me and it was easy to replicate the issue using the balance/fader. The technician agreed that this is indeed a design flaw and ordering replacement components will only result in the same thing. At the end of my appointment the service advisor deemed the concern as a "normal characteristic" of the vehicle. It literally sounds like blown speakers or as if they are covered in liquid! I've only called VW customer care once about this and they refused to put me in touch with my regional VW representative. I'm planning to call them again, this is extremely disappointing as it's progressively getting worse.

- Orlando, FL, USA

problem #4

Oct 092018

Jetta

  • 2,500 miles
Trunk has randomly opened numerous times even after it has been fully closed. This has happened while I'm driving or while the car is parked, and the trunk just becomes loose and slightly ajar. Immediately after, I will close the trunk, which secures it, but then at some point it becomes loose and open again.

- Garden City, NY, USA

problem #3

Oct 312018

Jetta

  • miles
Forward collision assist system unabailable

- Lake Oswego, OR, USA

problem #2

Sep 042018

Jetta

  • 9,000 miles
Trunk lid does not stay open unless it is pushed up all the way, multiple passengers when using the trunk in different occasions were hit by the trunk lid. When traveling low speed on cruise control vehicle speed will be lowered when getting close to another vehicle in its lane but if the immediate car switch lane at the same time another vehicle get into your lane, the forward collision system has a delay in detecting is there vehicle there or may not identify the vehicle joining your lane as a vehicle immediately and may suddenly increase speed as no vehicle was detected and result in a rear-end collision.

- Shoreline, WA, USA

problem #1

Aug 062018

Jetta

  • 100 miles
Rear trunk lid does not remain open resulting in the lid crashing down on my head when I'm putting stuff in the trunk or taking stuff out of the trunk.

- Los Angeles, CA, USA