10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
68,450 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Jun 162017

Jetta SportWagen Tdi

  • Automatic transmission
  • 68,435 miles

Well another rant 20 months ago VW sent us TDI victims a $500.00 gift card plus $500.00 in house dealership $500.00 credit, they said we can use it at the dealership for parts, repairs, or off the purchase of a new or used car once the courts dicide on a settlement for our cars. Now that was Sept 15, 2015 So all us victims are waiting for the settlement from the courts. Finally May 1 2017 we can now start the settlement claim finally. Now we have been locked into these cars against our wills held for ransom for almost two years. I decided back then to put the VW in house credit Cardin my glove box and use it towards my replacement car once they buy my car off me. Sounds like a good plan, talked to salesman at dealership he said yes no problem we can do that No one thought this settlement would take this long but it did (the courts you know don't care) Okey let's go to the present, here I am with a repair bill of over $500.00 to replace 2 springs in a car that has been sitting waiting to get traded, not my fault. well situation has changed. Do not want to commit at this time due to personal issue so I decided to use my in house credit given to me as an apology for this major inconvenience cause by VW and guess what it expired Jan 1 2017 and I should of read the fine print WE ARE BEAT WELL I WE HAVE BEEN VW OWNERS FOR 30 years have bought at least 6 or 7 new cars and they won't to beat us out of that money SHAME ON THEM! If they had of settle this issue in a reasonable time I would be driving my new car and used that money towards it.Now I am out over $500.00 to fix 2 springs in a car and our $500.00 in house credit.

VW should have in January 2017 sent out new credits to those who had not used theirs with an apology we are so sorry for this inconvenience in the courts and we appriciate your patience for those customers who were waiting to use your in house credit to purchase a replacement car we will be reissuing new cards with an extension expiry date we really appriciate our loyal customers and we want to take care of you as part of our VW loyal family. We at VW need you more now then ever! That's what I would of done but no not them . Sucks to be you now that we hung you out to dry for almost 2 years thanks for sleeping at the switch and giving us back that money we need it more then you I AM NOT A HAPPY CAMPER!!!!

- Olive D., orillia, ON, Canada