On or about 2002 I have been complaining to Volkswagen about my 2002 Volkswagen Passat. Whenever it rain the back floor on the passenger side of my car have water in it. While my car was under warranty I carried my car into the Volkswagen dealership to have them fix the problem and they never fixed my car. When my warranty ran out I still complained to the dealership and to customer service at Volkswagen and nothing was done. I also told Volkswagen customer service that I believed that Volkswagen had sold me a lemon but Volkswagen customer service would not do anything about the problem. Year 2007 Volkswagen usa sent me a recall notice about the problem with the sun roof on my 2002 Volkswagen Passat, they (Volkswagen) stated that a recall on the sun roof had been recalled, and to take it to a Volkswagen dealer for repairs. I took my car to the dealer for the recall and I am still having problem with my car. As of now I have rust damage on the floor of my car and I believe that Volkswagen usa should do something about this problem that I have had since 2002, and I am still having since Volkswagen usa did the recall. I have repeatedly called Volkswagen customer service and they won't do anything about this problem. I am hoping and praying that this message is read by someone who will take the time out of there busy day and help me with this problem. If I decide to sell me car the problem won't go away some person who ever it is will end up with the same problem that I have had since 2002 and that's not right. I believe that Volkswagen usa should be held liable and responsible for this problem not just to sell this car and pass the problem on to some innocent person who might end up buying this car. Please help me Volkswagen recall on this car was October 2007.

- Hampton, VA, USA