5.9

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
14,000 miles

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problem #3

Oct 152018

Passat

  • 35,000 miles
Both side mirrors are automatic. The side mirrors are supposed to fold in when turning the car off, and fold out when the car is on. One or both of the mirros either fail to fold out when the car is started, or fold in unexpectantly while driving. This creates a highly dangerous life and safety hazard when it happens. The car has been to the dealership's shop while the event occurs, and the issue does not record an error code in the car's system. Due to the lack of an error code, the dealership states they cannot fix the problem. This is unacceptable! I am driving a vehicle that is dangerous and hazardous to drive and VW is ignoring the issue because it is not issuing an error code when it occurs. I have pictures of this occurring on my car, I have taken the car to the dealership when it is occurring. And yet, there has been no satisfactory solution and fix of this very dangerous flaw because there is no error code. This has happened numerous times, and I have taken it to the dealership numerous times. The last time this happened is the date I inserted into this form.

- Burnet, TX, USA

problem #2

Aug 012017

Passat

  • 7,000 miles
The windshield, in raining occurrences, is covered with a white thick coating and makes it impossible to drive, putting lives in peril.

- Fort Lauderdale, FL, USA

problem #1

Aug 112017

Passat

  • miles
Both side mirror are automated.the side mirrors open when they want to. Sometimes one stays closed, sometimes they both stayed closed. There is no consistency on when this happens and or how often. Generally they work with a more frequent delay in opening the mires - I.e. when driving away already they open on their own. The real life and safety issue is when they do not open at all. This is a major problem and something there VW dealer cannot confirm with error codes. My question to VW is : how can the car be driving forward with the mirror still collapsed and the system is not recording an error code? this is unacceptable. Also... I have requested to have these mirror disengaged - to remain open - but according to VW (dealer) this is not possible at all. So... I am stuck with a vehicle that has a major life and safety issue and VW is ignoring it without an action because they do not have an error code etc... I have video of driving with the mirrors still collapsed for reference. This has been occurring since day1 of ownership.

- Lemont, IL, USA