10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
3,424 miles

About These NHTSA Complaints:

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problem #3

Nov 202018

XC60

  • 4,000 miles
On the evening of November 20, 2018 my family and I were in a car accident. My daughter was driving my husband's new XC60 that he had recently purchased. As the five of us sat stopped at a traffic light, 2 cars collided and one hit us hard enough from the front corner that the impact forced my daughter back into the seat and then propelled her forward slamming her chest into the steering wheel despite her wearing her seatbelt. No air bags deployed. The damage to the car was so extensive it took over 2 months to repair. Yet no air bags deployed.

- Annapolis, MD, USA

problem #2

Jan 152019

XC60

  • 5,000 miles
This happened on two separate occasions - while driving normally on a regular city street the engine suddenly shut off. With no power available, the power steering and brakes were also affected. This caused an extremely dangerous situation as the car suddenly stopped in the middle of a busy street. After a minute or so the engine was able to be restarted. The engine shutoff option was disabled and all other functions had been working normally at the time.

- Brooklyn, NY, USA

problem #1

Jun 222018

XC60

  • 1,271 miles
I bough the car in April 2018 and in June 2018 with the car having 1200 miles on board, while I was on a trip 85 miles away from home, I┐ve experienced an engine failure. After a stop on the trip, I proceeded to start the car and after a few seconds of running it, a ticking noise coming from the engine could be heard. ( it sounded as if the engine wasn┐T receiving gas). Within a minute the car completed stopped. The engine turned off on its own. I proceeded to try to turn the engine on a couple of times but the car wouldn┐T come on. At the third attempt the car started. As soon as I started to drive, the check engine light came on and stayed on. After calling the Volvo dealer service department to schedule an appointment for service, I was advised that it would be unsafe to drive the car 60 miles to the nearest available dealer. I contacted Volvo on call but because the closest dealer was already closed and a loaner car was not available, the car was towned the next day. The mechanic determined that the sensor to the fuel pump needed to be replaced. I was blessed that the car didn┐T stop while driving on the freeway or any other road with other cars or people around since the consequences could have been deadly.

- Downey, CA, USA