10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,732 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Our car has shut down in the middle of traffic due to the oil going from full to empty in a few hundred miles. Oil change was recently done with synthetic oil and only had driven a few hundred miles when it went to empty. I had to buy a quart of oil at the gas station. I need to put an extra quart of oil every few hundred miles due to excessive oil consumption.
- Raleigh, NC, USA
First, the rear passenger side door latch failed at 57k miles, allegedly due to water intrusion. They replaced with a revised part - p/n 32310869. Now at 63k miles, the driver side rear door latch failed in the same way. This compromises safety because it renders the rear seats completely inaccessible. I could not get my children out of the back seat through traditional means. The problem has been confirmed by a dealership and is well documented online. There was no warning or indication when the part had failed. The passenger door stopped working "regularly" (intermittently would not open) a few days before it failed entirely. The driver rear door gave no advanced notice.
- Woodinville, WA, USA
There is an open recall for certain 2016 XC 90s related to cracks in the coolant pipes. My vin doesn-€™t have a recall attached but in the last 2.5 years I have owned the vehicle I have had to change this part 2 times. I feel my vin/vehicle should be part of the recall. My local dealer is not willing to assist nor Volvo Customer Service.
- New Orleans, LA, USA
The door lock actuators were poorly designed, allowing water intrusion. This causes the actuator to rust and freeze up making it impossible to unlock the door and open it from the inside or outside. There was no warning about this, it just stopped working one day. If someone had been in the backseat when it stopped working they would have had to crawl across to the other side to get out. What if there had been an accident and you could not get your child or baby out the nearest door quickly. We have been waiting nearly three weeks now for the replacement part, a part we were told by Volvo has been redesigned so this should not happen again. A part we (our insurance) has to cover. What about the other locks on the car, are they going to fail and lock us in the car? Why is Volvo not replacing these actuators.
- Scappoose , OR, USA
Rear doors stop opening from outside and interior
- Seattle, WA, USA
The inside door handles (levers to open the doors)- have a thick metallic paint that chips off and causes fingers to be cut.
- Arlington, VA, USA
Inside and outside handle cease to work effectively resulting in door not opening. Has happened a handful of times with repair required. Occupants are not able to exit the vehicle.
- Portland, OR, USA
Coolant leak. And hose got burned by engine.
- Monrovia, CA, USA
Vehicle software update removed safety items. I.e., when vehicle is in motion and is in Pilot assist mode lane avoidance audio warning sound and steering wheel pull back, crash avoidance audio warning sound (when not in cruise control). Pilot assist no longer works at all. Volvo states software updates removed these items. Issue is= I was not informed of the removal of these items. I bought the car because it was equipped with those items. Volvo removed them without my permission or even notifying me the update would degrade my vehicle. Volvo states they are unwilling to remove the software or even modify it for individual customers. These are safety issues. Volvo complaint reference number is available if needed. Vehicle mileage 38026. Bought new in 2016 September.
- Seffner, FL, USA
Have had two door latch mechanisms fail at 60K miles which make the door inoperable and could potentially trap occupants in the vehicle. This has happened with the doors closed in both cases.
- Coeur D Alene, ID, USA
The rear passenger door became unlatched and opened while driving on the highway. The door would not re-. eventually, we were able to lock it in place.
- Stevensville, MI, USA
All wheel drive not working... all wheel drive in the off road mode is not working
- Maple Valley, WA, USA
At least 3 times, my car has braked itself (at around 50 miles per hour) when there was nothing in front of me. This was very unsafe- if someone had been behind me, I would have been hit. This seems to be the collision mitigation system engaging for no reason. The dealer has said they "fixed it" (don beyer Volvo) but I believe they have just turned the system pretty much off so that it now would not stop if there was a real object in front of me. I had a loaner in which the system was still on and mine no longer works like that. I think they don't really have a fix for this so they just turn it off in the cars that have this defect. This is a major safety issue. Also, have had the navigation system go blank while driving then it shows that you are somewhere else and get stuck there for days. (many other problems also, a noise in the seat (second row) that they maybe fixed after three times but now the second row seat does not work properly (got stuck out of the socket but we got it back in and I think this is a safety issue.)
- Mclean, VA, USA
Owned this new 2016 xc 90 T8 for about 30 days. Charged car overnight as usual. Drove it about 3 miles the next morning and suddenly car speed slowed dramatically to about 10 mph and a "car will not restart, drive to nearest dealership" unfortunately, I was not in the position to do so, so I pulled into a strip mall to safely park the car and when I turned off the car, it would not restart. Battery working fine, as radio, and lights worked, but car would not power on. Was advised by dealership, this was an issue they had just seen the week before and it was a "software issue". car towed to dealership and I am waiting to hear. It appears this is not an uncommon issue after consulting several Volvo online forums. With no drive power, this car is not able to shift into neutral for the tow truck either. Very very unsafe and it is a brand new car.
- Denver, CO, USA
While driving on a city street I put the car in eco mode. The car was moving at the time. I noticed that the car seemed to be driving loudly. As I turned left, I saw the car was in manual mode and was in first gear. So I took my foot off of the brake to slow down the car and try to put it into drive. As I tried to move the gear shifter, the car came to a complete, sudden stop. It felt like all four wheels were suddenly and immediately locked. I could not move them, even as I hit the gas. I did not see any indication on the dashboard that the emergency brake had been activated. I had not fiddled in any way with the button that allows me to change to eco mode or with the parking brake. In the moment immediately preceding the stop, I had my left hand on the steering wheel and my right hand on the gear shifter. The person behind me rear-ended me. The damage to my car was minimal. I had been the first person in the line to turn left, so there was no one in front of me. I am not sure how I was able to get the car started again. I think I turned the stop/start button a couple of times. I later attempted to recreate the automatic stop. Before making a left turn, I put the car into eco mode. As I turned, I slowly released the gas and slowly braked. The car again came to an immediate stop, as though all 4 wheels were locked at the same time. When then happened, I managed to get the car going again, and the next time I put my foot on the brake, the car came to a screeching halt again. I have not been able to recreate this scenario since then, including while trying to drive the car with a dealer rep. The dealer had a technician come in from ky, and he was not able to find any problems.
- Solon, OH, USA
I was driving on the freeway in rush hour traffic in eco drive mode with the auto start/stop function enabled. The auto stop kicked in and stopped my engine, but when I went to press on the gas pedal, the auto start did not restart my engine and the gas pedal was unresponsive. No alerts or warnings popped up - everything remained on (headlights, radio, etc), and nothing appeared wrong except for the fact that the car wouldn't move/accelerate. I was going around 1mph at this point, and pulled over to the shoulder, parked, and restarted the engine manually. I then drove home without further incident. I brought in the car to the dealer the next day. The response was that there was nothing to fix B/C no codes showed up during the diagnostic, and they weren't able to replicate the issue. They downloaded "software 1 and 2" and said that might fix the problem but they don't know. They said corporate doesn't tell them what the software updates do, but it seemed like the update mainly pertained to the radio which clearly has nothing to do with my issue. They tried to return the vehicle to me a week later (11/27) and I refused, and asked them to escalate the issue B/C I didn't feel the car was safe and there was no resolution. They assured me that corporate's field tech specialist was consulting with them on the phone and agreed the car was fine to be returned to me B/C there were no codes and the issue couldn't be replicated. I spoke to corporate (Volvo North America) and they said they would escalate on their side but had no specific details to reassure me the problem was taken care of. I asked for a flight computer to be installed to log the car data in case the issue happens again, and no answer on that request so far. I got the car back today (12/8) B/C they don't know how/what to fix. The dealer has mechanics and not the software engineers that need to look at the car.
- Corona, CA, USA
Car was having issues with speedometer screen and center console screens. Screen would blank out when navigation system was in use and vehicle was moving. This would happen twice and system would normalize. Several weeks ago this happened and my husband and I smelled a weird odor and then smoke began bellowing out center console. Unit was turned off and dealer contacted. Vehicle was brought in but after three weeks still has issues. Went to pick up car on 12/5 only to find vehicle was having issue with retaining a fully charged battery. We were told al of these issues are due to software updates but to have speedometer go out while in use and to smoke is not safe
- Utica, NY, USA
- Chicago , IL, USA