10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 99,736 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My name is [xxx] I purchased a used 2002 Acura MDX from dealer [xxx] at priority Honda hampton va 2/13/2017 ( 757 8381252 ). within the first week of driving this Acura MDX it stalled as I made a turn on lynnhaven pkwy into my job parking lot. There where cars behind me beeping. My first reaction was try reverse it did reverse so I try to put it back in D5 no movement rpms with just run up no check engine light on so then I tried D5, D4, D3,2 no movement the vehicle move when I put it in gear at 1 and it drove me to a parking space and that is when I called Acura priority and had car towed to them and explained that I had purchased the car from priority Honda this was my 6/7 day driving it this happen. So the tow company came and towed it to priority Acura chesapeake ( 757 5231700) unfortunately they could not duplicate the problem and the check engine light wasn't on and car driving back normal and no codes held in the computer for them to check what is going on. Therefore I requested they do a thoroughly check on vehicle which cost me $150 dollars to make sure it wasn't nothing wrong with vehicle. They did a extra check and came back with bushings needed to be replace other than that vehicle was good priority Acura stated. In meantime I called priority Honda where I just purchased the vehicle from not even a week and explained to them what was going on to timothy use car supervisor at priority Honda hampton ( 7578381252) he got the car towed over there no cost to me and gave me a rental for 4 days ?when I was called I was told again I can pick up my vehicle priority Honda hampton mechanic was not able to duplicate my complaint on Acura or diagnosis it due to no check engine light on. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Norfolk, VA, USA
Recall on April 1st my mother drove her recently purchased 2002 accura MDX to work about a 5 min drive ten min after she parked and arrived to work her car was inflams and fire fighter investigators stated it was a electrical fire that caused her car to blow
- Santa Maria, CA, USA
The keys can be removed while car is not in park so it rolled and bumped into another car. I checked the recall and it is not included in their recall. My car is 2002 Acura MDX and the year they have recall is 2003 version.
- San Jose , CA, USA
Prior to buying, I called Acura in fort walton and asked if there were any recalls on my vehicle. They said no. I purchased a 2002 MDX only to find out later that these vehicles have had major hazardous transmission issues. I also found that there was a recall on my vehicle for the transmission. The recall stated that Acura would either install a jet pack--if the vehicle had less than 15,000 miles on it or if it had more than 15,000 miles on it, they would replace the transmission. I spoke with [xxx] in Acura customer relations and he looked up my VIN and said that he did see the recall but that my vehicle "was inspected and no issues were found" in 2005 and due to that inspection the recall was "completed". however, I brought up the fact that the recall states that they were to either add a jet pack (cooler) if the vehicle was less than 15,000 miles or replace the transmission if the vehicle had more than 15,000 miles. He then changes his story and said "well then of course the jet pack was installed". I got off the phone with him and posted to Acura's facebook page as at this point, I have heard conflicting stories. They had another customer relations person call me and she gave me the name of the dealership that did this "inspection" in 2005. I called the dealership and they said the same thing "it shows the recall was completed in 2005 but we don't know how it was completed". based on the carfax, the vehicle had 18,000 miles on it in 2004. According to the recall, since it surpassed the 15K mark, they should have replaced the transmission in 2005--not installed a jet pack. In any case, I asked the shop my car is at to look and they said there is no jet pack or cooler installed. They also informed me that I need a new transmission and that the car could have locked up on me and caused a crash. Thank god that didn't happen with my kids in the car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Pensacola, FL, USA
- Marietta, OH, USA