The contact called on behalf of her mother who was the owner of a 2017 Acura RDX. The contact was reporting the complaint based on verbal information she received from a police officer. The contact stated her mother was driving out of her driveway when she drove into an embankment and the vehicle was stuck. The contact stated the police officers informed her, that the cause of the fire was due to the driver attempting to drive out of the embankment and reverse out of the embankment several times. The vehicle had caught on fire and the driver passed away in the vehicle as she was unable to exit the vehicle. The fire department was called and extinguished the fire. The contact stated she was awaiting the police department and fire department report. The vehicle was towed to the police towing lot. The failure caused was not determined by the insurance company, independent mechanic, or dealer. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Bethel, ME, USA

On the day 10/27/2016 I purchased a zero mile Acura Rdx 2017 vehicle from bella group at kennedy san juan with transmission issues. It jumps mostly when it passes 20 mhp and when it brakes she jumped as if lowering changes. During the past 3 years I went to Acura service in guaynabo and I told about the transmission and they always told me that it was fine. On 9/3/2020 I took the car and told Acura service every time about the transmission, it was delivered to me as everything was fine which bothered me and I asked for a manager. The manager came and we gave a test drive and in 5 minutes he found the problem, then they give me the service paper informing that on 04/4/2017 Acura informed through a service bulletin 17-017 that the judder from the torque converter which causes that the motor oil burns more than normal causing the transmission to jump. Acura servicio carried out the service bulletin, but as of 3/13/2020 the bus continues with the same problem once it is hot.

- Dorado, PR, USA

The air conditioner/condensers on Honda automobiles are prone to damage from road debris because of a design defect that Honda & dealers refuses to repair under warranty.

- Country Club Hills, IL, USA

Bluetooth connection drops: My iphone is constantly getting dropped and then reconnected by the bluetooth stereo system. This is incredibly frustrating as I've missed directions when using the gps navigation on my phone as well as lost audio when on phone calls. This has proven to be cumbersome and unsafe as it forces me to have to fumble with my phone while driving in traffic, making obsolete the "hands-free" safety feature of the car as advertised. I've missed many gps turns because of this and have had to pick up my phone while driving to frantically find out how to re-route my navigation. The same is experienced with my wife's iphone. Here's some videos that show my phone disconnecting while driving: Https://photos.app.goo.gl/B0nurxd0zhtnchqx1

- Downers Grove, IL, USA