The car stalls at random times. Other times you press the gas and there is a significant delay in acceleration. Acura and the dealer have failed to provide the part even though I have asked for it since last February. It is ridiculous. Are you people charged with enforcement?

- Quincy, MA, USA

There was a recall for the fuel pump modules but the parts are not available at any dealership in my area and this is going on over a year. Acura keeps sending me direct mail that there is an issue but there is no solution.

- Dallas, TX, USA

I received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) for my 2019 Acura RDX; however, the part to do the recall repair was not yet available. The dealer, Smithtown Acura, has been contacted on numerous occasions since early Spring with no firm date on part availability. Acura has exceeded a reasonable amount of time for the recall repair. It appears that Acura is delaying compliance in anticipation that more of the affected vehicles are taken off market, therefore, lessening the number of repairs. Is Nhtsa, or any other regulatory agency, expediting, or following up with Acura, for status? My current mileage is 54,700. I do not want to be caught in a situation as a result of dereliction of recall compliance.

- East Islip, NY, USA

Near the first of the year 2024 I received a fuel pump recall notice for my 2019 Acura RDX. To date, no parts for addressing this issue have been available and no timeline has been made available as to when parts would be available. I am planning my annual trip to the Eastern Sierra in early September where no Acura dealer is available nearby. Should the fuel pump fail during that trip it would be a significant inconvenience for me, including interruption of medical appointments, room and board expenses, pet sitting expenses, etc., as I have been told by Honda that in such an emergency situation the car would have to be towed to the nearest dealership, with the part being specially ordered which would take 2 weeks and that I may be responsible for my room and board, and other costs during that period. I find this behavior to be outrageous. Additionally I have been told by my local dealer that it is not possible to determine possible failure beforehand as either it is working or it has failed. This is totally opposite from what I was told by Honda which was to schedule an appointment with a dealer to determine the status of the fuel pump so that they could special order one for replacement if it demonstrated potential failure. This entire issue reeks of poor and ineffective management of this situation by Honda, likely putting costs over safety putting me at substantial risk for this trip that was planned a year ago and likely will cost me my deposit and access privileges if canceled. As such, I am requesting that NHTSA hold Honda/Acura accountable for this disgraceful behavior, putting owners of their vehicles at substantial risk, and demand that they explore and take immediate actions to resolve the parts shortage in a reasonable amount of time.

- Fremont, CA, USA

This recall has been out for over a year and is ridiculous

- Thornton, CO, USA

My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot.The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.

- Orlando , FL, USA

Acura failed to remedy fuel pump safety recall. Reference Recalls: May 28 2020 20V314000 March 25 2021 21V215000 December 18 2023 23V858000

- Phoenix, AZ, USA

I received the notification from Honda via Acura Link regarding my 2019 RDX Fuel Pump Manufacture Safety Recall on 12/18/2023. For additional references, a complaint was filed with Honda (Complaint No. 14397579). I have made several attempts with Acura Dealerships (McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago) to have the fuel pump replaced. Each time I was advised that unless I am experiencing problems, they can not service my vehicle as the do not have the parts available. They did not even inspect my vehicle to assure me that my vehicle is safe to drive. Per NHTSA website it states "if the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury". But what about more severe damages for me, my passengers or others" What about additional out of pocket expenses for repairs/services that could occur because my vehicle was refused service" Now, when driving, I have anxiety every time I drive my vehicle when it stalls. I WANT MY CAR SERVICED & MY FUEL PUMP REPLACED ASAP!! National Highway Traffic Safety Administration (NHTSA), American Honda Motor Company, Inc. (Honda) and McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago are hereby on notice that my RDX was not inspected. I was refused service and the recall has not been properly addressed even though NHTSA issued a recall to replace a defective fuel pump.

- Chicago, IL, USA

I purchased this Acura RDX model in 2019 and exported it to Europe, Moldova. Last Saturday when I just started moving my car accidentally got stall and repair service reported the fuel pump crash. I've start researching and learned that fuel pump issue is recognized by Acura and they do a change for this part. As I live in the Republic of Moldova is there a chance to receive this part? I can send you back the defective part as well. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chisinau, Republic Of Moldova, AL, USA

My car has been shaking on acceleration but no engine light or any warning popped up. When I called an Acura dealership, they said they would have trouble diagnosing the problem without a light on. A few days later, while accelerating on the highway, my car started shaking violently and lost power. The engine light started flashing. I could have gotten into an accident because I could no longer accelerate on the highway. I had to slowly pull off to a safe stop. This could have been a dangerous and life-threatening situation. Someone could have crashed into me behind me and I could not quickly get into a safe area. I brought it to an Acura dealership and they could not find anything. The engine light had turned off. Though, when I took the car again, the car was still shaking on acceleration. I was afraid to drive at normal speeds since it is extremely safe. I took it to another personal mechanic and he was able to reproduce the problem. He saw there is a service bulletin out for just this problem. The possible cause is -??humid air within the intake tract May condense and accumulate excessive moisture during steady driving.-?? I would have to replace the intercooler system and get the PGM-Fl software updated. This is a safety issue, and Acura has not released any recalls on this. The dealerships are also saying it will not be covered by warranty for me.

- Rosenberg, TX, USA

Car engine turned on and suddenly shut off as I was pulling onto a highway from a store driveway. As it was sudden and unexpected, as well as the first occurrence, this is highly dangerous to driver and passengers in the car.Problem confirmed by AAA auto repair shop, confirming it was due to a fuel pump failure. This car year, make and model is on recall for this exact item but my car is not on the list, despite the recent event. Dealer refusing to pay for replacement stating it-??s not on the recall list. Insurance will be contacted shortly.

- Cary, NC, USA

On 02/25/2023 our car abruptly stalled on us while driving without any warning in a remote area out of state over 3 hours away from our residence at night with temperatures below freezing with a minor in the car. We were lucky it happened on a back road and not on highway with hi velocity just an hour earlier because this would have killed us. The car came to a complete stall in the middle of the road, the red battery sign came on and the car would not start. We had a very poor cell phone reception, it took us over 3 hours to get a tow track, by the time the truck arrived we were shivering from cold. The car is impossible to put in neutral while in full stall that makes removing car from the road and towing near impossible. The car got towed to the nearest Acura repair center in PA. We were left with no car with a minor in the middle of the night in the cold out of state with very limited financial resources. As of now the car is still at the repair shop in PA, we are back in Maryland without any vehicle. The repair shop told us that there is no fuel pressure and it is likely fuel pump failure, that has already been reported and recalled on other Acura RDX 2019, but for some reason is not associated with our VIN. This is a major safety concern with a faulty part on a 4 years old car that could have potentially killed us and now is putting unimaginable financial, logistical and emotional hardship on us being left without a vehicle out of state and absolutely no timeline on when this very costly repair will be done due to unavailability of the part. Please issue a recall on this VIN ASAP before somebody will get hurt. It seems to be problem with many Acura RDX 2019 cars and is calling for much larger recalls then previously issued NHTSA recalls: 21V-215 FAM 2019-20 RDX Fuel Pump Motor Safety Recall Expansion and 20V-314 S7D2019 /RDX Fuel Pump Motor Safety Recall. This same exact fuel pump failure is reported all over the internet in forums and RDX 2019 reviews.

- Germantown , MD, USA

Once again, 3 weeks after the first time it happened, my 2019 ACURA RDX lost ALL power and I had to drift to the side of the road. This occurred on the Baldwin Beach Express and luckily there is not a lot of traffic this time of year so I could get on the shoulder. Car would not restart, all lights around the speedometer had come on. I had to have it towed to the Acura dealership in Mobile where it was towed the first time when this happened. At that time the told me they could not duplicate the problem. Three weeks later it has happened again. The tow truck driver tried to start the car and said " you're not getting any fuel" and asked if the fuel pump had been checked. Supposedly it has been replaced when it was first recalled. Could it be another faulty fuel pump" My question....how dangerous would this be if this happened in the I-10 Mobile tunnel?????? The first time it happened I tried to call Acura but the complaint department is not open on Sundays. This time it happened on a Friday and I was able to file my complaint. Will I get a response to this event now that it has happened a second time"

- Metairie, LA, USA

While driving on interstate 65 headed towards Mobile, Al. My 2019 Acura RDX lost ALL power. Every light surrounding the speedometer was lighted. No power, nothing.. was able to coast from the right hand lane to the shoulder of the interstate.. No power steering and I was moving slower and slower because I was on a hill. Frightening to say the least. If I had been in the left hand lane I-??m not sure I could have made it to the shoulder. And if a truck had been behind me an unable to change lanes I would have been smashed. Car towed to dealership.

- Metairie , LA, USA

The fuel pump was replaced in July 2020 due to a safety recall. That new pump failed on October 2021. No fuel pump fails so quickly unless the pump has same situation. Dealer replaced pump but charged me for part and labor of their own bad job form July 2020. I was lucky that it failed while I was moving at a slow speed in a safe place

- San Juan, PR, USA

Vehicle went into limp mode while I was accelerating up to speed onto a highway crossing lanes and driving uphill. All acceleration stopped, and the vehicle quickly decelerated due to being on a steep hill. It was not raining at the time. I had moved into the leftmost lane, and luckily there was a left shoulder to pull the car onto. The check engine light came on and was flashing. I turned the car off and back on, and it started. There could have been a very bad accident.

- Beachwood, OH, USA

This is the second complaint for this vehicle, the previous complaint was assigned NHTSA id number: 11277657. Similar to the incident that was previously reported, while driving on a highway at a high rate of speed, attempting to pass another vehicle, the car went into limp mode, lost acceleration, steering became difficult, and the check engine light came on. Luckily, we were able to safely get the car into the right hand lane and pull off into the shoulder. We turned the vehicle off and when we turned it back on the vehicle operated normally. As with the previous incident, this occurred in the rain. The car was brought to the dealership and, as with the previous incident, we were told they could not duplicate this issue and the vehicle was returned to us. We were told that if the issue occurs again to bring the vehicle back to the dealership. As stated in my previous complaint, this is an extremely dangerous malfunction that could result in a serious accident. This time my two children were in the car. What is it going to take for Acura to find an acceptable resolution to this problem" how many of these malfunctioning vehicles are on the road??"

- Little Egg Harbor, NJ, USA

Driving on a wet day, looking to accelerate out of highway construction merge as traffic opened up, the vehicle went into what I now understand is a known problem (but no recall) called "limp mode." I felt a bump, almost like a gear shift. The car could not get over 40 mph. I was able to safely exit the highway. Park and restart. The issue seems to have vanished, as I have tested it with increasingly "aggressive" accelerations until I felt comfortable driving again on the highway. It was nonetheless very concerning. This can cause a major accident if it happens at an inopportune time. I have only ever used 93 gas. I've had the car less than 3K miles. It is a certified pre-owned with 23K total. The acceleration I tried was indeed a hard one, but that is what this car is for.

- Long Island City, NY, USA

I received a recall notification on May 28, 2020. I have called three times since June 1, 2020 and I am being told that there are no parts from the manufacturer to repair the recall.

- Mcallen, TX, USA

Vehicle goes into a "limp" mode during high speed freeway driving with little or no power during heavy rain. This has occurred 5 times in the 1st 20,000 miles and dealer cannot find problem after 3 attempts. This is a very dangerous and potentially catastrophic situation. This has rendered the vehicle not useable due to the safety concerns.

- North Lima, OH, USA