I'm writing this complaint form concerning to a 2019 car I finance at Acura Of Milford. In 9/29/2021 I was driving my 2019 car I smell something burning coming from the car, with no insistence I drove straight to the Acura company. when I got there a lot of smoke is coming Out from the car and its Overheating about to explode. The service advisor gave me a courtesy car to drive.and he told me he was gonna called me. A week goes by he never called me to let know anything about the car. so I went Back to the company. I saw the salesman he told me the mechanic said they couldn't fixed it, My salesman told me if I take the car its gonna do the same thing again, After a few days the company called me they said your car its ready to I said I'm not comfortable to drive this car anymore My life coming first please can you guys change it for me or give me my money back. they said they not gonna change it in they not gonna give my money please can you guys help me with the situation please my is [XXX] or [XXX] thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Bridgeport, CT, USA

Was driving my car home and there was a loud explosion. There were no other cars around me and I couldn-??t figure out what happened. I was suddenly aware of the noise of air outside and I could immediately hear stuff flying off my roof. I couldn-??t safely pull over for a mile. Found a hole in my front moonroof and it was completely shattered. Had my sunshade not been closed I would have been covered with glass. Reading online lots of other Acura RDX owners have had the same thing happen. This is so dangerous.

- Salem, OR, USA

I was driving on the highway, clear skies, nothing overhead. Then I heard a loud explosion and slowed down thinking I had a blown tire...but I didn't feel the car to pull to any one side no have difficulty steering. Then I started to hear wind noise in the cabin. When I finally exited the highway I looked up and saw that my sunroof was cracked and had caved in. You can hear the crackling noise. When I touched it pieces literally crumbled and fell into the cloth cover below. I believe the sunroof is defective and may have exploded while I was driving. there is no evidence on the roof that it was hit be road debris (no other spots show any dings or signs of damage).

- Houston, TX, USA

Vehicle was subject to a relay attack. Perpetrator walked right up to the vehicle and opened the door. My key fobs were far away from the vehicle in the basement. Acura claims there are no known cases of this vehicle hack. However, according to internet sources, Acura/Honda are subject to malicious hacking because their key fobs do not use a "rolling code" system. Other luxury brands have implemented security features which allows the key fob to "sleep" if not moved. See the video of the incident below: https://drive.google.com/file/d/1UiHjcdH-VD0uiHOGj7IbLen9ftJs2q3h/view I want Acura to review the issue and issue a security patch, if deemed appropriate. They are denying everything and maintaining their position that they are aware of "no known issues". Yet the police advised of a criminal ring with 100's of Honda/Acura vehicles stolen this way in NYC, for which the VINS are being scratched off and sold on Craigs list. Please advise if you can assist in this matter. This is a safety issue because when any malicious third party enters a vehicle without permission, they could do anything that would compromise the safety and drivability of the vehicle. Thank you

- Bronx, NY, USA

Got in driver seat closed the door and the rear window shattered no prior damage to window. It was parked in the driveway

- South Euclid, OH, USA

1. twice while driving, warning lights flash "approaching object" when there is nothing around the vehicle, speed about 20mph, empty, rural road, no bad weather, 8am in the morning. 2. when trying to start the vehicle, the entire car shuddered and would not turn over. Re-tried and the car started. Car was stationary in a garage. 3. while driving about 60 mph, hwy 29 North in danville, va, the entire car shuddered for 2-3 seconds losing power. The vehicle didn't shutoff and I was able to resume safe driving. No inclement weather at the time. 4. while at a stop light in Virginia, the vehicle lurched forward (accelerated on it's own) when I took my foot off the gas pedal and I had to slam on brakes. I was able to resume safe operation afterwards. No inclement weather. Normal busy traffic in northern va. Refer to repair order # 6138673, 7/31/2020, Chevy chase Acura, bethesda, md for additional info.

- Graham, NC, USA

I was driving on the highway and my sunroof spontaneously exploded. Nothing hit it - the sound was like a balloon popping but much louder. Thankfully I had the sun visor closed or else there would have been glass everywhere inside the car. I have a gaping hole in the sunroof. I contacted Acura as I saw this same problem reported by other drivers of the same make and model however they are telling me I have to go through insurance.

- Rockville, MD, USA

My panoramic sunroof exploded while I was driving West on interstate 64 around mile marker 240

- Richmond, VA, USA

Infotainment system does not work (goes bank, freezes or goes in and out), specifically carplay which connects and discontents (in and out) on a regular basis. I've been experiencing this problem since first purchasing the car in July 2018. I have taken it to the dealership 3 times now and filed a complaint with Acura, which blames apple and claims it's not their product's fault. I waited until I got a new iphone thinking that would solve the problem; now Acura says my phone is too new and still not compatible. This is a dangerous issue and distracting while driving. The problem occurs while the car is stationary and in motion.

- Los Angeles, CA, USA

The above mentioned vehicle was leased in March 2019. I have recently experienced issues with the infotainment system that comes standard with my vehicle. The screen is going black and not responding while the vehicle is in motion on a bridge. This is causing my bluetooth, blindspot assist, navigation, and entire computer system to malfunction. I am also having issues with the vehicle starting. It was at one point I was told to place my key near the start button in order for the vehicle to start. I was informed by daniel flores of Acura of wappinger falls that they are aware of the issue but they have no idea when the issue will be resolved. I am afraid that I will be placed in a situation where my vehicle will not start or cause a safety issue for myself or a pedestrian. My vehicle is less than a year old and I have I invested more than $10000 in it. The only way for me to get out of it is to spend an additional $133 a month (which I do not have) and change the vehicle out today!!!. I am looking for help. My husband recently had a 2013 Nissan rogue catch on fire in my driveway just under my bedroom window. I am afraid that something like this may occur again.

- Brooklyn, NY, USA

Wen I turn the radio the radio play for 1 day after one day I have to unplug the car battery and reset the radio because the radio don't work it is saying that the radio is not abeloble sow I have to disconet de battery every other day and reset the radio for the radio could work even wend Acura send the new update on 9/18/2019 sow this

- East Elmhurst, NY, USA

Car infotainment system frequently freezes or crashes, rendering many of the vehicles' features inoperable. The infotainment screen intermittently turn from night mode to day mode. The infotainment system is un-reliable and un-stable. The infotainment screen goes black intermittently. The drive mode is un-available

- San Jose, CA, USA

The Acura's info-mobility/apple car play stops working. Making the hands free feature to this car inoperable. The radio and gps features as well as the bluetooth and apple car play all stop working and or freeze after a few minutes.

- Adamstown, MD, USA

Brakes have squeaked esp in the mornings within the first 5-10 min of driving the car ever since I purchased in Oct 2018. This is a known problem without any fixes as per previous complaints. Noticed that brakes feel as if something is loose when you apply deep pressure. I have also noticed an interior cabin clicking or rattling type noise when braking as if something is loose in the cabin.

- San Diego, CA, USA

The vehicle does not display elapsed driving time. This is our eighth Acura. Every previous one had this display as had every car we ever owned or leased over the past 35+ years. This is a safety issue. I need to know my driving time in order that I can stop to rest or change drivers.

- Dix Hills, NY, USA

We bought this car 3/2019 and soon thereafter started having significant problems with their technology controlling navigation, phone, media, etc., and its failure to perform can cause driver distraction, which is a clear safety issue. All these things have occurred multiple times, without consistency as to why or when: 1.navigation failure 2.conflicting navigation directions between the dashboard screen and the illuminated navigation directions illuminated in the driver's window 3.dropping phone calls 4.dropping apple car play and its navigation system 5.a two-view screen that can go completely blank, or either of the views can go blank 6.the clock changes time for no reason, and the list for the failures go on. All the issues above can distract the driver and potentially cause an accident with our family inside.these glitches happen at any time, confusing and distracting the driver. This is simply unsafe.we have reported all these issues to the Acura dealership where the new car was purchased. We have provided pictures and videos of the flaws to the dealer. The dealer rebooted the car, but the problems persist. Only recently, after pushing Acura, they admitted there is a known technology issue with this vehicle and Acura is aware of it and is working on a solution, with no definitive date for resolution. In the meantime, we are driving a car with significant and potentially seriously dangerous flaws, which Acura knew at the time of the sale, yet sold to the public regardless. In the last conversation with Acura, we basically were yelled at and told they would no longer be of assistance and we had to wait for the fix. So we bought a auto, with known seriously dangerous defects by Acura, with no solutions forthcoming, and stonewalling by Acura. They did offer to buy back the car, but at a discount since we have owned it for five months. It all smells.

- Marco Island, FL, USA

Panoramic sunroof exploded driving down the highway. No other cars around and not driving under a bridge. Glass fractures point up, not found when glass has been damaged by impact.

- Wallisville Tx, TX, USA

From March 2019 to present: When driving at speeds above 55mph, the vehicle slams on it's brakes automatically and comes to a complete stop. I then have to put the Rdx in park, then back into drive before I can accelerate again. This happens when no other cars are around the front of the vehicle. This has happened a total of 10 times. A couple of the times it has happened, other cars have had to swerve around me to miss rear ending me. There is no warning lights or noises before the car slams on the brakes. I have previously had pain from the seat belt locking up so quickly in my shoulder and chest areas. This has been reported to both Acura corporate, Acura customer service, white bear lake Acura, and jay wolff Acura. This has been in the shop a total of 5 different times within 2 different states with each time the service department saying "couldn't duplicate the issue". this vehicle will injure someone if this issue continues. The infomative screen is also solid black and has not worked for the past 38 days. The radio, navigation, back up cameras, etc does not work. The dealerships are also not able to fix this after 5 times in the shop.

- Rochester, MN, USA

While driving on an open highway away from over passes and other vehicles, the sunroof suddenly and without explanation began buckling and cracking. Pieces of glass rained down on the screen that was, thankfully, closed preventing glass shards from entering the passenger cabin. The glass continued to shatter and the speed of the vehicle forced glass onto cars and the roadway behind me. I had to take evasive action to avoid spraying the motorcycle behind me with glass.

- Phoenix, AZ, USA

The apple carplay interface is seriously flawed. When iphone is connected to Rdx the major problem is while playing tunes or using any of the apps the screen freezes and/or the sound drops out. It becomes a safety issue when hands free no longer applies and human intervention is required, including unplugging iphone and replugging iphone to Rdx, using touchpad to try to unfreeze the infotainment display. This sound or app dropout issues occur while both stationary and in motion, driving mostly.

- Kenmore, WA, USA