The contact owns a 2020 Acura RDX. The contact stated that upon starting the vehicle, the rear window suddenly shattered. The vehicle was taken to the dealer, who determined that the temperature difference between the interior and exterior of the vehicle had resulted in thermal shock. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 19,000. The VIN was unavailable.

- Methuen, MA, USA

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked at her residence, a loud sound was heard coming from outside. Upon inspection, the contact noticed that the rear windshield had shattered and there were glass shards on the driveway and inside of the vehicle. There was no impact to the rear windshield that could have caused it to shatter. An auto glass company was made aware of the failure but informed the contact that parts were on backorder. The vehicle was taken to the dealer and the contact was referred to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the cold temperature caused the failure. The failure mileage was approximately 19,000.

- Armonk, NY, USA

The contact owns a 2020 Acura Rdx. The contact stated while the vehicle was stationary and while scraping ice off the rear hatch windshield, the windshield fractured. The vehicle was taken to joe rizza Acura (8150 w 159th St, orland park, il 60462) where it was diagnosed with the rear hatch windshield needed to be replaced. The dealer informed the contact that this was a design defect and replaced the hatch door and the windshield. The contact stated that the windshield was replaced, but there was still pieces of broken glass left inside the hatch. The contact also stated while driving at various speeds, the brakes made a loud screeching sound. The vehicle was taken to the same dealer where the front and rear driver's and passenger's side brake pads were replaced. The contact was informed by the dealer that the brake pads on the vehicle were the wrong size. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure mileage was approximately 28,500.

- Orland Park, IL, USA