The contact owns a 2007 Acura TL. While driving approximately 30 mph over a bump in the road, the contact heard an unusual noise coming from the front wheels. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the noise. The manufacturer was not contacted. The approximate failure mileage was 149,000.

- Westbury, NY, USA

My complaint is about safety issue with 2007 & 2008 Acura TL type S car model. The dealer courtesy Acura and the manufacture Acura are fully aware that Acura TL type S car is extremely dangerous and unstable car on snow. I purchased a "certified used" 2007 Acura TL type S car for $28,899 from courtesy Acura of littleton, co on Mar 12, 2010. The Acura TL experienced the 1st snow on April 22, 2010. The car performed extremely poor on snow and lost ctrl several times. The car jeopardized the safety of school kids when it lost ctrl in the school premises. No other car had problems in that snow since the snow was melting. I immediately spoke to nick velasquez (GM at dealership) regarding the safety issues. Nick asked me to bring the vehicle for inspection. Ms. Michelle, service rep, at courtesy Acura told me that Acura TL type S is known to perform poorly on snow due to its design, suspension and power at front wheels. Mr. Gary, Acura tech told me that Acura TL type S is a dangerous car on snow even with snow tires. This caused me lot of concern. Nick said that his employees namely Ms. Michelle and Mr. Gary from service dept. Were giving their personal opinion on safety of car. I demanded refund of my money but the dealership refused to give money back. The only option they gave me was to trade the car with basic 2007 Acura rdx SUV at an additional cost. I ended paying $7,595 more than market price for 2007 Acura rdx. I also spoke to another owner and he also told me that his car is extremely dangerous to drive on snow. I filed a written complaint (case # [xxx] ) with Acura client services and on June 16, 2010 spoke to Ms. Katrina (ext 115093) from client services department. Ms. Katrina refused to acknowledge snow handling issue with Acura TL type S. I would request NHTSA to perform safety test on 2007-2008 Acura TL type S on its snow handling capabilities as the car is extremely dangerous and can cause serious accidents. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Highlands Ranch, CO, USA