10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 71,414 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving on the busiest freeway in cleveland, Ohio (7/23/17); an error popped up on my Acura Tsx saying "check power steering system, " and I immediately lost all power steering of my vehicle. I was able to pull the wheel (with great force) to the side of the road, and read the owner's manual. It said that there's a problem with the electrical power steering of the vehicle and to shut off the car and turn it back on to see if the error resets. Thankfully the error went away. I called the dealer the next morning (since this happened on a Sunday), and they said if it happens again to bring it in for service. I drove the car for another 6 days (thinking it was a fluke), then to my parents 2 hours away to youngstown, Ohio (7/29/17). When I got back into my car, turned the key, the error "check power steering" popped up again. Unfortunately, it did not reset. When this error occurs, the entire power steering system doesn't function. The steering wheel will turn; however, with great force! it's extremely difficult to move. I did some research and found a ton of issues with the electrical steering system of the 2015 Acura Tsx. I've had the car 5 years and drove it 79,000 miles (freeway mostly); it's odd that this early in the life, a main computer that houses the steering would fail. I found posts of people driving with children on freeways and on winding roads encounter the same issue and they lost control of their cars! see sites: 1. 2. https://www.youtube.com/watch?V=8ffw9F9D854 some thing has to be done. This is a $1000+ fix and not covered under warranty. This is clearly a defect from whoever sold Acura the electrical steering component module of the vehicle. The next person this happens to may not be able to maneuver over and cause a fatal crash.
- Rocky River, OH, USA
Power steering froze up and almost caused an accident for my wife and son. Found out Acura has a lot of power steering module issue. Not reliable since its not very old vehicle. I believe Acura should reimburse me for my cost of replacement of power steering module.
- Anaheim, CA, USA
Last week driving my Acura Tsx 2012 car home from work, suddenly the electronic power steering failed. I was driving on a winding road and mid sharp turn the power steering failed and I almost lost control and came close to crashing into the tree line on the side of the road. I had stop since my heart was palpitating so hard. I almost crashed into the tree line and would have been seriously injured or worse. Luckily my instincts kicked in and I was able to with all my might slow down the car and turn the wheel as hard as I could to avoid crashing. This is really dangerous and I am lucky that I came away unscathed. I took my car to the dealer and they told me that I needed to replace the whole electronic module which will cost approximately $1200 to fix/replace. This type of failure is very dangerous and something needs to be done about it.
- West Reading, PA, USA
I work for ber now, and I give rides to people. So I had just picked up a second passenger at a parking lot and was driving at around 20-25 mph and I had to turn to get out of the parking lot. As I tried turning the steering wheel locked on me and got a message on my dash to check power steering. So I had to brake immediately and let the passengers know what was going on. I was blocking traffic into the parking lot to try to figure out what was going on. After turning the car off and back on and forcing the steering wheel, I was able to unlock the wheel but I was still very had to turn. Towed the car to the dealership and they said they had to replace the electric steering system on the car which was over $1400 out of pocket. Lucky I wasn't driving at higher speeds in the freeway other wise I don't know what could of happened.
- Menlo Park, CA, USA
Lost power steering while driving on the freeway
- Elk Grove, CA, USA
While driving, all of a sudden (electric power) steering completely looked, could not move right or left, very serious safety issue, luckily pull over and towed to my auto shop, electric power steering (eps) module needs to be replaced cost me $1,200.
- Ashburn, VA, USA
I had an accident in the snow and slid into the guardrail while turning. Not much body damage, but the steering completely locked. Was stuck in the road for 2 hours with the police having to block off around me. Had it towed to my mechanic. He could not do anything with it because he said it was electrical and could not clear the code that was coming up and needed to go the dealership.had to have it towed to the dealership. They are replacing the steering.
- Woburn, MA, USA
I had just finished right turn and when driving straight ahead, the warning light for eps came on and all assist lost. Drove 3 miles home, turned car off in driveway while calling dealer and when immediately restarted, assist returned. Drive about one mile and lost assist again. On way to dealer, straight highway driving, some assist returned but wheel would not center straight ahead. The failure occurred out of the blue with no indication before hand. My Tsx has 52,078 miles on it. Was told by dealer the eps module needed to be replaced @ ~$1200. Without significent strength, driver's safety at significant risk.
- Dartmouth, MA, USA
While driving, in motion, the electronic power steering (eps) failed. Dash indicator light displayed "check power steering system". steering wheel was incredibly difficult to maneuver. I have driven cars equipped with traditional belt & pump-driven power steering systems that failed before with not much issue except reasonably extra effort to maneuver, but the higher level of strength required after the Tsx's esp failed was shockingly greater. The car was diagnosed at an Acura dealership that confirmed the eps module had failed. This module is basically a computer, so it cannot be given regular maintenance or monitored. The consumer will never have any signs of failure until it actually fails.
- Honolulu, HI, USA
Eps (electric power steering) light come on while driving and lock steering. Error code: 32-09. Eps light will turn off after restart engine but will come on again and lock steering again while the vehicle is moving. I brought my car to local shop to run diagnostic and they suggest that this is bad manufacture issue and suggest to contact Acura to fix it under its warranty. I have call Acura dealer and they said they are not cover it and I have to paid to get it fix. It is a really dangerous problem and can cause major accident if it was turning and eps light on and lock my steering wheel. I attached receipt report from auto shop. Thanks
- Houston, TX, USA
My 14 year old daughter, who's learning to drive was behind the wheel when the car steering wheel locked up and wouldn't allow her to turn the vehicle. Luckily we hadn't approached the highway yet or who knows what would have happened while driving on the highway. We were backing out of our driveway and she said the wheel felt funny. We were a mile from our home entering a round and heading onto the highway when she said the wheel wouldn't turn and she panicked. I grabbed the wheel and it wouldn't budge. We came to a complete stop in the round about and thank god no one was entering or exiting it. I had to shut the car off after she stopped the car that was sideways in the street.
- Shawnee, KS, USA
Upon starting vehicle I noticed intermittent "check power steering system". during drive cycle I encountered failure of electric power steering assist, very difficult to steer vehicle. Went to dealer for service, they witnessed same symptoms stated above, but intermittent check light will not produce a fault code, technician stated it seems like a ground problem. Unable to drive vehicle due to unsafe condition, very difficult to steer, would not be able to avoid an emergency while driving because of the amount of force needed to steer vehicle.
- Oceanside, CA, USA
- Kansas City, MO, USA