10.0
really awful- Typical Repair Cost:
- $7,200
- Average Mileage:
- 26,700 miles
- Total Complaints:
- 2 complaints
Most common solutions:
- not sure (1 reports)
- total engine replacement (1 reports)
engine, airbag, suspension and security failure In July this year I bought an Audi A3 Ambiente (Premium Plus) Sedan model 2015, brand new from an Audi agency in the city of San Luis Potosi, Mexico. It costs $ 422,000 pesos. (about $ 29,000 dollars) After a great effort and the possibility of buy a "premium" car I made the full payment, after that, the unit took a month to arrive.
At the begining all went well, the car stays most of the time at my garage and It made daily routes of about 13 miles. After one month of use, with about 400 miles, It began to feel strange, suddenly stopped and then accelerates too much until the first gear lever. I took the car to the agency and they made some tests, scannings and nothing happened. Then the problem was more evident, I returned to the the agency and after a week they told me "it's because of the way you drive the car" which was complete false.
Finally after 2 months and 1,200 milles the car completely failed, it shows the witnesses engine light, air bags and gear, and also showed a warning sign saying: "total failure, park your vehicle and call for assistance", I bring it to the agency where I was told that the problem was probably a sensor failure, the computer was reset and everything came to normal. On the third day after that the car showed once again the failure and more severe, now the car no longer accelerated and the transmission failed, the breaks stopped working and most of the witnesses were showed (Airbag, engine,etc).
It took 2 weeks since the car re-enter to the agency expecting some new result. I got in touch with Audi of Mexico they said "it is a line to the engine". My biggest concern is the safety of the car, because it puts in danger my family and myself, and secondly How a luxury car of that value presents failures after only 1,000 miles. Today, I claim the complete replacement of the vehicle, It puts in danger my life and my family and of course It will present the failure again because its brand new !.
The Audi contact call me and with a laugh of me said "imagine if we change all the cars who present failures" I agree with failure in cars with 20,000 miles, but 1,000? and a car of this price and prestige is something unacceptable.
I feel terrible for bought an Audi, I had other options but I found a good brand as Seat and Volkswagen had all my life and never failed. At November 17 my car is in the agency, the brand insists replace various engine components risking my life and of course the loss of my money. Im sorry for mi spelling, but I am from Mexico Im trying to spread this problem searching for help.
- eduardo cg, San Luis PotosÃ, 78216, Mexico
I purchased a 2015 Audi A3 with 41,000 miles. I owned it for about 6 months and 12,000 miles. One day as I was driving, the EPS light came on the dashboard and the car started shaking. I lost all power to the engine. The car was towed to my regular mechanic and they diagnosed the car to have a snapped timing chain. One piston was totally dead and the other three were working at half power. As a result the entire engine needed to be replaced and the estimate for the replacement was $7,200. My mechanic said a tension replacement (to prevent snapping of the timing chain) is recommended to be done between 90k-100k miles. As noted, my car has 53,000 miles so it was an extremely premature default. Without the engine replacement, the car would be worth $1,500. In the 6 months that I owned the car, I completed three oil changes and the 55,000 mile service at 48,000 miles.
- Bogart S., Manchester, NH, US