The contact owns a 2014 Audi A4. The contact stated while driving 40 MPH, a message advising to stop the vehicle immediately was displayed. The contact pulled into a parking lot, where the contact noticed that coolant was leaking onto the ground. The vehicle was towed to an independent mechanic, where it was diagnosed that the coolant pump had failed and needed to be replaced. The local dealer and another dealer, Audi North Atlanta (11505 Alpharetta Hwy, Roswell, GA 30076), were then notified of the failure, but the contact was not informed that the VIN was included in a recall related to the failure. The vehicle was repaired by the independent mechanic. The contact later became aware that the VIN was included in NHTSA Campaign Number: 18V229000 (Engine and Engine Cooling); however, the contact had not received a recall notification in the mail. The contact submitted a claim for reimbursement to the manufacturer, but the reimbursement was denied. The failure mileage was approximately 82,000.

- Duluth, GA, USA