I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their "computerized" alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours.
Well, they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well, that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the who car. The mechanic doing the inspection made note that the rear tires were much lower tread wear than the fronts, and should be replaced. I said really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that "who is driving the car". I said my wife who is 66 years old and drives locally only. He shut up.
I then took the car to another mechanic who confirmed that the tires were un evenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the mal-alignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. The also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent .
I purchased new Bridgestone tires which were put on my car, and the next few days I went to Audi to get their "computerized" alignment services. I waited there for 5-6 hours after I had a 9AM appointment. Alignments only take within 1 hour. The mechanic did the alignment then took the car for a test drive and the alignment was way out of alignment. HOW. Since this was a computerized alignment. And that was after 4 hours??? So it was pulled back into the shop and worked on for 1.5 more hours.
Well, they produced a computer sheet off the system showing the alignment completed. Totally suspect. Well, that was April 2019 and then Covid hit and the car was barely used. In all, there was only about 7200 miles put on the car in 1+ years. Local distance only. SO, after a year I made an appointment to bring in the car for a front steering issue and told them to inspect the who car. The mechanic doing the inspection made note that the rear tires were much lower tread wear than the fronts, and should be replaced. I said really? That is not good as this Audi dealership did the alignment for all 4 tires. The dealers service manager made a snide comment that "who is driving the car". I said my wife who is 66 years old and drives locally only. He shut up.
I then took the car to another mechanic who confirmed that the tires were un evenly wearing on the rear and did so in making them uneven as a pair. Thus the mechanic at Audi did not recognize the uneven wear. (Is he a mechanic??) Idiot as I see it. So I asked Audi to replace the rear tires and fix the alignment. They balked and said the amount of time made it not their problem. But the car only had 7200 miles on it since the alignment was done, and anyone knows that the mal-alignment takes time to show and the 7200 miles is about correct. I have other mechanics responses to this to show just that. So I bought new tires and had Firestone do the work with the guaranteed for life alignment, which they service at any time. The also gave me their details on the probably cause of the Audi service department. The Audi service totally screwed up. They are incompetent .
- gbauer1215, Bay Shore, NY, US