This happened 4 to 5 times, and I will document the other times as soon as I can access the dates from my dealership. This last time my dealership told me that no one else is having this problem and that I am doing something wrong, and that's why the sun visor falls off. They told me to contact Audi America because they cannot do anything for me. After explaining my dissatisfaction to my dealership, they still wanted nothing to do with me. So I did contact Audi America, and after waiting two weeks more there informed me that they backing the dealership. This is my third Audi, second A5, and fifth Audi vehicle in my immediate family, and Audi is willing to lose a loyal customer over a sun visor. This has never happened to me before with any other vehicle in my entire life, and I've had at least 9 previous cars. I am meticulous in their care, and I honestly do not believe I am the only person this has happened to.

I believe there is something inherently wrong with the inside clip of the sun visor. I have another 18 months left on my lease. If I purchase a new visor, and they install it in the same manner, it is going to break again before my lease is up. Then I will have to buy another one or I am going to be charged at the end of my lease.

I think it's a disgrace for the amount I am paying for Audi not to address this problem. Due to their failure to acknowledge this defect and the way they have "fluffed" me off, I can confidently say I will never purchase another Audi again, especially from the Wallingford/North Haven, Connecticut dealership.