9.0
really awful- Typical Repair Cost:
- No data
- Average Mileage:
- 11,550 miles
- Total Complaints:
- 2 complaints
Most common solutions:
- not sure (1 reports)
- replace mechtronics (1 reports)
This problem may be covered under warranty. Ask your Audi dealer.
Sequence of events :
• Walk into Audi showroom at Leng Kee’s Premium Auto on a casual evening – no firm intention to buy but to start scouting around ( late Feb 2012) • Test drive 6, feels good, Edmund Fun seems like a reliable salesguy doing an honest day’s job, work comnmercials , take that leap of faith ( abandon all other plans to test drive new BMW, Jaguar, Mercedes) and commit • Collect car on 8 March 2012 – very easy customers • Must say that our first experience was a less than celebrated car collection compared to Borneo/Lexus or Performance/BMW- each of the rest of our collections was a remarkable memorable celebration and experience we still talk about. Collecting our adui was a very sub-standard, normal regular car collection. We were asked to pose for a picture and were told a postcard with CEO Welcome Note shall be sent etc.... Till date, I await this Welcome? ! in any case the whole collection experience was NOTHING special as we had experienced in other premium brands – some real positive feedback that you have lots to learn and adapt from the rest of this class here • Detect faulty IU on 9 Mar 2012 while passing through gantry – get that fixed at VICOM Sin Ming etc • Feel gear shifting is not smooth – engaging reverse gear requires some pressing on the gas before car actually reverses • Feel a play on the brakes • Report both above to Edmund Fun – he asks we take to Service Centre, somehow timing issues and our work related travel . we can’t make it • Edmund comes over to collect an insurance cheque, drives our car and confirms all is well, perhaps we need some getting used to our new machine – reasonable so we go on....
Event of 23 Apr 2012
• Car starts showing signals of problems when my husband stopped at a red signal exiting CTE AMK Ave 1 ( fortunately close to our home) • Car refuses to budge until fully throttled – but extremely draggy and noisy • Same happens on next slow down at next traffic signal closer to our home • Just manages to reach our lane when car refuses to ascend , instead rolls down the slope despite full throttle on D- starts getting dangerous and risky • Dashboard displays gearbox heated , burning smell and massive noise attracts neighbours out • Car stalls smack in the middle of the lane between 2 parked vehicles , completely blocking the lane to our neighbours! • We call Audi Assist ( around 630pm ish) – no response, no answer until 3rd call (10 miniutes from incident) – no call back facility , no attempt to call back by your Audi Assist operators, Shiv is the one who needs to keep calling despite bveing stuck , emotionally and physically drained – what this is service levels of Audi Assist? Question that begs to be asked? Isnt this a service exactly at times of need like ours? Lack of serviced/response prompts huge concerns in Audi owners like us. -audi Assist has been v v reactive vs proactive • Here, by the time the towing services came, and took our car away, it was about 9 or 930 pm – remember this is a dad looking after 2 school going kids w2hile a working mumn is away on overseas assignment! He is on the street till 9 154 or 930 pm due to lacking urgency on Audi’s part! No dinner , no homework done , lots of stress – a BRAND NEW AUDI?????? • Next was the experience of getting a replacement vehicle after all the inconvenience - despite repeated attempts by Shiva nd our Preimum auto salesman, Edmund, the replacement car arrives only at around 3 pm on 24 Apr 2012 ( that too after several nudges from Shiv, Edmund, Shiv writing directly to Julie Kaur from Audi Spore etc)- no urgency , no service levels , Again , Audi Assist has been v v reactive vs proactive in ensuring the customer gets the replacement vehicle soonest . Multiple levels of pushing are unnecessary if customer comes first! • Diagnostics is now underway, we are told its a buggy software issue , that is being seriously fixed and tested before car is returned to us • Meeting of 27 Apr 2012 at Premium Auto after owner ( Suganthi) returns - Having gone through the harrowing experiences outlined above , we, Shiv and Suganthi, are very uncomfortable with the process of having to detect and fix and test a bug ! Why did it take this incident for you to do so? What if this or another problem arises? Would we be subject to the same process, and you fix and test the next possible bug? What is the assurance that this or any other problem will not affect us in the current unit you supplied to us? How can we drive the car with the mental comfort that this is a bug free car after the incident? If you have full faith that you have tested our car in totality this time, then do give us in writing that the vehicle is fully tested, and that is a fault occurs, you shall refund us with damages and or replace with a brand new unit – that MAY reinstate faith, bnot just testing and fixing as you have suggested now.
Problem recurs on 16 May 2012 - ! Audi keep s" experimenting" on our car - where do we go fr here?
- Suganthi S., Singapore, Singapore, Singapore
Warranty expires both new car and CPO.
- 03-10-20 Returned to Audi Dealership in Fresno complained about transmission shifting rough, having issues. Dealership informs me that the transmission needs a new module (Mechatronics) $5,404.78, Replace Transmission $12,226.28 and a fuel cap $46.67 add tax and it comes to $18,833.61. I declined that service but still paid $305.90 for the investigation done at that time. I asked Bryan Serpa at Fresno Audi to see if this can be covered by Audi since I complained about this the entire time of ownership while vehicle was UNDER WARRANTY WHEN THESE ISSUES AROSE! After some time to collect data and have it reviewed, Fresno Audi said no and that I needed to pay for the repairs. THAT is when I contacted Audi Care on March 3, 2020. AUDI CARE REJECTS and says I have to pay for it. This issue was ONGOING DURING THE WARRANTY PERIOD but Audi FAILED to correct their DEFECTIVE PRODUCT. Audi knew it was defective, see Bulletins A37166820300075 and A3716620300076 both issued BEFORE my last visit under warranty and by Audi trying to make corrections to the transmission on 08-12-14, 08-28-14, 02-19-15.
AUDI care still asserts my warranty has expired and too F'N bad for me...
- Roger L., San Jose, CA, US