My Audi Q3 was in repair at Audi Spokane WA for an issue with the steering wheel, horn and airbag. I had it inspected at a shop in Moscow ID who diagnosed the damage as the Wheel Clock Spring. Lux Auto Hause advised that I contact Audi Dealership and stated the clock spring is under warranty. I made the next available appt with the dealership because Audi required my vehicle to be inspected at the dealership in Spokane WA before covering a warranty repair. The dealership is approximately 150 miles away and Audi stated in their letter that my Q3 had to meet qualifying factors for the warranty repair which were passenger airbag light that stays on and steering wheel controls not working. Audi covered the warranty repair and returned my Q3 with the steering wheel controls broken and Audi damaged my cruise control. I could hear plastic pieces in my vehicle steering wheel. I requested that they reinspect the supposed repair and waited for another 4 hours at the dealership. Audi did nothing about the damage and insisted it is damage from something else. Audi stated 2 times-??we cleared the passenger airbag light which seemed to be their only concern. Audi left me with my vehicle seriously damaged, they did not repair the steering wheel or the hand controls and damaged my ability to drive my Audi with the cruise control. I filed a complaint with Audi in MI and they did not initiate a repair for the damage they caused my Audi Q3. When I attempted to provide the diagnostic from Lux Auto Hause that proved my cruise control did not have an error code prior to being at Audi- they ignored me. Lux Auto Hause is 1 of 2 Authorized European repairers in my area. I have had successful repairs completed there and can-??t understand why Audi would be negligent when I can prove the damage didn-??t exist prior to the clock spring breaking. My Audi Q3 steering, hand controls and after being at the dealer-my cruise control. Is this something the NHTSA can investigate?

- Lewiston , ID, USA

Power steering failure on Audi Q3 2016 my car has failed on me twice. The problem is that the steering wheel stops working during long commutes. It has happened twice that during a 100 mile journey, I stop the engine and start it again and the steering wheel is stiff. The first time I called road side assistance but just before they dispatched a towing truck I started the car again and the problem wasn't there anymore. This happened on May 19, 2017. The second time it happened the same way. After a 100 mile drive I stop and start again and the steering wheel was stiff again. The second time was June 3, 2017. On June 8, 2017 I took the car to Audi arlington for repairs. On June 9, I received the diagnosis from my service consultant. He explained the computer found a problem with the power steering module, its faulty and it has to be replaced, the service consultant explained that they have to reach out to Audi to claim warranty. One week later (June 16, 2017) the service consultant explained that Audi is not going to fix the problem because they want the steering stiffness to occur again before they are willing to replace the faulty module. The service consultant said that they have to release the car back to me and explained that when it happens again to take it back to them. My Audi Q3 2016 is under warranty with 5800 miles on it and its already breaking. The steering is fundamental for operating a motor vehicle. For all I know I could be driving on the highway and the steering stops working. I would put my family and the life of other drivers in danger. All this because Audi wants to save money. Its unethical and irresponsible. It makes me wonder if there's anything else wrong with my car and they are not saying anything, I'm seriously doubting their integrity at this point. Please advice kind regards, [xxx] [xxx]@hotmail.com (?parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?)

- Washington, DC, USA