SERIOUSLY DANGEROUS STEERING FAILURE IN 2014 Audi Q5: Warmed the car up, drove 15 minutes to a gas station, turned it off to fuel up and went to restart after engine was off for approximately 5 minutes, upon start up and the message displayed "steering defective" do not drive vehicle. The power steering was non functional and the wheel essentially locked up. This has happened twice, both at very cold temperatures (once at -40 degrees below and once at -15 degrees below zero).

Some quick internet searching leads to lots of complaints of the same situation for 2014-2015 Q5's. The SQ5 of the same year has a recall for this very issue but the Q5's for some reason did not get the recall. It sounds like in some instances its a simple software update and in some cases its an entire new steering rack replacement costing up to $5,000. It sounds like Audi has not covered this issue under warranties nor has it issued a recall to cover the same issue on the Q5's as was experiences with the SQ5 of the same year (recall #48M1 & NHTSA #11184036).

I am 300 miles from the nearest Audi Dealer. Audi says they will not cover it because it's out of warranty. I explained it matches a recall for the SQ5 and believe the Q5 was overlooked with that recall, they were of no assistance. Audi says I can pay several thousand dollars to have it towed to the dealership but they are not likely going to cover any of it since there is no recall. I asked if I could get it diagnosed by an independent shop in my hometown and they said I could, however they could not accept a diagnosis completed by a dealer that wasn't an Audi dealer.

Seems as though there are a lot of us out there that have the same issue, what can be done to get this safety issue fixed by Audi? After the complete lack of customer support I know one thing is for sure - this will be my last Audi!

Steering failure on trip to CO. Happened Sunday July 15. Vehicle was towed to Audi dealer in Chattanooga TN. Repair was finished on 9/19. I could not get a loaner vehicle from dealer, but after complaining was finally offered a rental on the last day of repair. I was told by service advisor that it was his understanding Audi would reimburse me for the repair and my expenses. I think he called it a courtesy warranty.

Even though there hasn’t been a recall on the Q5...the sQ5 was recalled with the same issues. Other Audi’s have had issues with steering failure also.

Today I was told I would be reimbursed 1700, on my expenses of over 4000 dollars, after pretty much reassuring me they would do the right and honorable thing. I feel let down and disappointment with the Audi Corporation. I have always recommended Audi but no more. Very poor customer service to a loyal Audi customer.

I bought my Audi 2014 Q5 used from an Audi dealer (it had 17 000km and it was the dealers courtesy vehicle).

The power steering problem occurred for the first time in February 2015 and occurred on another occasion in March 2015. The problem did not re-occur until December 15th,2016 and again on Dec. 18th,2016. It happens in colder weather. You start off with the vehicle fine but if you stop and turn off vehicle (ex. to gas up, or go in a store for a few minutes), when you start it again the red light warning appears and you have NO power steering. I've had to drive without power steering a couple of times. I've been to the my Audi dealer and they ran the computer on my car and the report did not pick up any such occurrence !!! So they did nothing.