The contact owns a 2016 Audi Q5. The contact stated while driving approximately 35 MPH, there was an abnormal burning odor inside the cabin of the vehicle. The contact checked the oil and coolant levels and became aware that the coolant level was very low. There was no warning light illuminated. The contact stated that after filling the coolant reservoir the odor went away. The contact stated that the odor returned, and the coolant level was very low. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V002000 (Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 100,000.

- Haymarket, VA, USA

The contact owns a 2016 Audi Q5. The contact stated that while driving at various speeds, the oil pressure warning light flashed on the instrument panel. The contact had taken the vehicle to an independent mechanic on several occasions and unknown repairs were performed; however, after each repair, the failure persisted. The contact took the vehicle to a dealer where a diagnostic test was performed; however, the cause of the failure could not be determined. The contact attempted to reach the manufacturer but had no success. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V229000 (Engine and Engine Cooler). The vehicle was not repaired. The failure mileage was approximately 119,000.

- Menlo Park, CA, USA

The contact owns a 2016 Audi Q5. The contact stated while driving at various speeds, an abnormal rattling sound was coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the coolant pump and serpentine belt needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 18V229000 (Engine and Engine Cooling) and that the repair would be an out of pocket expense. The manufacturer was notified of the failure and confirmed that the Vin was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 74,000.

- Weymouth, MA, USA

The contact owns a 2016 Audi Q5. The contact received a recall notification for NHTSA campaign number: 18V229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The dealer (Audi of san diego, 1-855-971-8198) was called and confirmed that the parts were unavailable for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Diego, CA, USA

The contact owns a 2016 Audi Q5. The contact received notification of NHTSA campaign number: 18V229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Audi greenville, 200 duvall dr., greenville, SC 29607, (864) 206-5285) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Greer, SC, USA