Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction error light, which is now the Turbo Charger needing replacement. Towed to Audi Dealer on 2.7.2023 and waiting for Turbo Charger delivery, currently on back-order. These are not normal wear and tear items on a vehicle with 53,000 miles.

- Valrico, FL, USA

Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,

- Royal Oak , MI, USA

Our 2018 Audi SOS signaling device was built on 3G. Audi now tells us it is no longer available and will not fix the problem. For the record 3G was introduced in 2001 and 4G in 2009. Why did Audi use 3G in my 2018 model? Was it was some executive who made the choice because I can-€™t fathom an engineer choosing 4G over 3G. This is the message we are receiving from Audi USA. https://www.audiusa.com/us/web/en/inside-audi/innovation/audi-connect/layer/legal/3g-downturn-faq.html...The following Audi connect services will no longer be available following AT&T-€™s 3G turndown: Audi connect CARE-€™s SOS and emergency call feature, online roadside assistance, Audi Service Request, and Audi incident assistance, remote lock and unlock, vehicle status report, and stolen vehicle locator...

- Brighton, CO, USA

As I was driving down the freeway, I heard a loud boom/explosion sound. I was instantly covered in glass, as my sunroof had exploded. I was not driving under an overpass, and there was no truck throwing rocks around me. Upon inspection, the remaining glass around the hole in the sunroof was pointed upward, showing that the glass exploded up, rather than something breaking down into the sunroof. I am very lucky that I was able to keep my car on the road and not cause an accident, as the sheer loudness of the explosion, and the glass falling all over me were huge safety risks. There have been zero warnings/symptoms with the sunroof prior to this incident, and I had the fabric cover opened, as I did not know that this could happen, which allowed the glass to fall all over me as I was driving on the freeway.

- Arlington, WA, USA

There is a module under the back seat called the J533 that I am told got wet. This completely shut down the entire car as my wife and child were driving down the highway. We were very disheartened to find out that this is an out of pocket expense for a common thing to happen in the back of an SUV. After searching online, I came across this link, which is an identical account: https://www.audiworld.com/forums/q5-sq5-mkii-discussion-218/control-module-ruined-moisture-corrosion-3001605/ I'll highlight one area in this link thread, as it most strongly relates to your questions above: "Audi (VOA) faces considerable legal exposure for any injury caused by a liquid finding its way into a component that poses such a high risk of harm if the module fails.. which evidently it does via corrosion following moisture intrusion of some sort. This is particularly the case given the absence of any mention or warning in the manual about avoiding spillage, and more pertinent to liability, Audi-€™s failure to anticipate the considerable risk of harm stemming from a readily foreseeable occurrence, ie, spillage. To frame it in more stark terms, no one reasonably expects to face a death ride when they spill their soda."

- Laguna Beach, CA, USA

I was about to get on the freeway when my car's electrical system failed and I got several warning lights. The braking/stop start system, lights and a few other lit up. I pulled off the road and had it towed. The dealership said water (rain) got in through my sunroof and shorted my system (warranty won't cover). There are several class action suits re. This issue already and Audi knows about it, but there's no recall and cars have stopped suddenly on the freeway. It's very dangerous.

- Marietta, GA, USA

I've had several issues with my vehicle when backing up and the presence going off without a reason. When backing up on several occasions, the sensors will beep and bring the vehicle to grinding stop. When I check the area, there are no vehicles, person, or objects in the path of the vehicle. Recently, when driving on the highway, the pre sense went off when no vehicles were around and slowed the vehicle down at a rapid rate. Twice when driving, the pre sense will activate and bring the vehicle to a complete stop when there are no vehicles in front, behind, or beside me.

- Culpeper, VA, USA

This is not an urgent safety issue, but just a dumb decision that should be rectified. It is also limited to drivers utilizing hitch or other rear-attachments. There are certain situations where the parking sensors can be told to stop beeping, but that action also disables the backup camera, which is needed. There is no mechanism to turn off the beeping and keep the backup camera on. Service centers have confirmed this. The main scenario where this is a problem is where there is something connected to a hitch, such as a bike rack that may cause the car to think that there's an object dangerously close to the vehicle. These backup sensors are unable to distinguish between a hitch-based mount (without power connected) and something that is legitimately too close while reversing. When power is connected, such as with an actual trailer to supply power to brake lights, the owner's manual states that the backup warnings will be disabled automatically. But when something like a hitch-based bike rack is attached that doesn't need power, the warning alarm sounds continuously while backing up. This is annoying, and for passengers in the back is actually extremely loud. Turning off the alarm disables the camera as well, which is....less than ideal at least. The desired mode should be to turn off the alarm while keeping the backup camera active during the entire reversing process. The beeping will stop automatically once the vehicle starts moving forward faster than something like 6mph. However, when the vehicle slows down again, it may start a continuous tone alarm again due to this hitch attachment. Please help Audi realize that disabling the camera is inappropriate.

- Denver, CO, USA

The vehicle can, at times, sound alarms indicating a risk of getting into an accident when there is no risk present. This can happen while driving at highway speeds or while stopped. My guess is that this is due to similar safety sensors installed on other vehicles on the road which my car may mistake for signals from its own. I have notices this occurring around Tesla mostly, but it has happened around other makes/models as well but those are more rare. This problem has specifically happened while driving on the highway more than once, and has happend also while sitting stopped at a traffic light while not moving. I was not (in my opinion) dangerously close to other vehicles at the time. How the car reacts in this situation is to beep loudly, halt all audio (e.g. radio), and change the center console view to a mode where the car is attempting to show how close objects are to it. This view is normally displayed while pulling into or out of a parking space and is not normal for it to trigger while driving, or while stopped at a light. This may be related to a feature called pre-sense but I am unsure if that is the case. It may simply be sensors from other cars that trigger certain safety warnings in the vehicle, but they shouldn't be triggered in this manner. I have not kept a log of these incidents, so I do not have exact speeds or dates to list (I put one on the form since it was required.) but every time this has occurred it has been a false positive. I have had a service shop at the Audi dealer investigate this issue, but they were unable to replicate it. I doubt they would but I wanted some documentation that showed I had observed odd behavior in the past in the event that the car takes an evasive action on my behalf that results in an accident on the road - especially it it was done in error.

- Denver, CO, USA

A feature called rear cross-traffic assist triggers erroneously sometimes. The feature is designed to detect objects such as cars or pedestrians that may be moving behind the vehicle while it is reversing. The default action is to engage the parking brake, which is a very jarring experience and leads the driver to believe a serious problem has occurred. Of the times this system has triggered, over 50% seem to be false positives; however, sometimes it does trigger as intended. It is unknown what conditions must be present for a false positive to occur. I have experienced this while reversing in parking lots, either into or out of spaces. Speeds are usually around 1-6 mph. It has occurred several times since owning the car, but I have not kept a log indicating how often or other conditions at the time. I have asked my Audi service center about the ability to disable this and it doesn't appear that there's a way to selectively turn this exact safety feature off. The owners manual admits that it's not a fool proof system.

- Denver, CO, USA

1.I had an accident at approximately 10:45 a.M. on Thursday, September 19, 2019 in the parking lot for the medical offices located at 2000 South mays street, round rock, Texas. 2.I parked in a space on the South side of the building, which is part of their property. 3.my normal habit is to place the car in 'park' when I stop in a parking spot. 4.since it was very warm, I left the motor running so I'd have air conditioning as I placed the sun screen over the windshield. 5.the sun shade is one piece and takes a lot of time and effort to properly install. 6.when I completed installing the sun shade, I noticed the car was moving backwards at less than 5 mph. 7.I tried repeatedly to stop the car by pressing on the brake and slamming on the brake. 8.what was happening made no sense to me; it was surreal. Why was the car moving backwards and why couldn't I stop the car? 9.the car stopped when it hit a parking lot light pole on my left rear and the left front of a Toyota on my right rear. 10.the car is equipped with every pre sense, driver assistance, and collision avoidance system Audi offers; however, all systems failed to detect or avoid the collision. 11.the accident was caused by some weird problem with my 2018 Audi Q5. There was nothing I could do in the time I had without the brakes working.

- Georgetown, TX, USA

When depressing gas pedal from stopped (or near stopped) position, the vehicle fails to respond before moving forward. This most frequently occurs when pulling onto or crossing a street, and I'm concerned it will eventually be the cause of an accident. The dealer has checked this several times, but says that the recorder shows no problem. It does not occur every time, and no default is recorded, but it continues to occur even after almost two years. Dealer has a number of service requests for this issue, all marked as ntf. I also have copies of 10 or more email complaints to dealer that can be made available is requested. Only the latest date is noted below - it happens almost every week. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- St. Pete Beach, FL, USA

On the morning of Apr. 24, I was on my way to drop off my kids at their school when I heard an explosion and realized the rear window of my car shattered and left glass on my son's lap and all over the backseat and floorboard. I was driving on SE 20th St., sammamish, wa at about 30 miles/hr. There was no rock to cause the explosion. Thankfully, my son was facing his sister, talking to her, when the explosion occurred. Otherwise, the glass might have gotten into his eyes. My kids were extremely frightened by this traumatic experience, and I had to console and reassure them. I was frighted but relieved they were not injured. I went to Audi bellevue and told them the window exploded by itself. They suggested me leave the car with them. They called the next day to say the Audi factory declined to cover the cost. They told me there must have been an outside influence to cause the explosion, which is not the truth. The window explosion scratched the paint off the rear door on the driver's side. I filed a claim with my insurance company and had Audi fix the window. I paid for the $500 deductible. Unfortunately, even with the window replaced, I don't feel safe to drive my kids in the car. Furthermore, my kids worry another window might explode on them. There was no safety check performed following this incident on the other windows. On May 7, I went to gerber collision and glass in bellevue for an estimate on the body damage. The cost is estimated at $1800. The probability is that Audi has defective windows and they should be held responsible for the repairs. It was a very frightening experience and dangerous. We are very disappointed with Audi. We hope they will ultimately be held responsible and wish for this never to happen to another family or risk injury to children.

- Sammamish, WA, USA

The Audi pre sense was activated without any vehicle in front of the car when it was at speed ~50 miles/hour. The road was empty when this happened. The car broke really hard and the speed reduced to less 20 miles/hours in 1-2 second. This is a serious safety issue, as the driver behind would not have enough time to respond to the sudden breaking. The car had only ~1000 miles on it when this happens.

- Allentown, PA, USA

Going down the road and moon roof exploded. Audi says it was a rock, but no other vehicle was around. We were driving between 50 and 60 mph. Sounded like a shot gun went off in our car. Glass went everywhere. High safety issue. Once again a rock didn't hit us the moon roof's are not safe.

- Olnety, TX, USA

1)Audi pre-sense activated while vehicle was stationary, in drive, with driver's foot on the brake. This occurred while waiting in the left turn lane of a traffic light. The seat belt pre-tightened suddenly, and forcefully. While the vehicle is stopped at a light the occupants could be expected to be leaning over, looking in the glove box etc., and the pre-tightening of the seat belt could cause an injury. This is also startling, since it seems indicative of a collision, and could cause the driver to remove their foot from the brake losing control of the vehicle. The pre-sense system is supposed to only be active above 20mph. Its activation when the vehicle is stopped implies a serious safety defect. Could this defect cause other safety related systems to activate incorrectly like the air bags?

- Northville, MI, USA

5)establishing a bluetooth connection is intermittent with a samsung galaxy S9. Often the mmi will indicate that it can't connect. If the car is in reverse with the parking assist displaying the rear view camera, the bluetooth connection screen can suddenly appear replacing the rear view image while the car is actively backing up. The rear view camera image is no longer available while the vehicle is in rearward motion. This has happened on multiple occasions.

- Northville, MI, USA

Vag has known and addressed this problem in previous models. The rubberized material on interior trim pieces is peeling or delaminating. No caustic chemicals or cleaning agents have ever been used to clean or protect the pieces.

- Oakland, CA, USA

When going into reverse. The rear view camera mode will not stay with the "carmera view" but instead, reverts back to the "graphiv view". extremely annoying.

- San Diego, CA, USA

I am writing to formally report an incident of concern. I parked my Audi Q5 in my daughter's driveway, leaving my (very minimal, no metal, just flannel) pocketbook in the car with the Audi fob. In about 15 minutes, I brought my granddaughter who is 4 down to the car and strapped her in her car seat in the back seat on the passenger side. When I went to open the driver's door, the car locked up. It stayed locked. None of the doors or the hatchback would open. The keys were inside. Fortunately, my granddaughter is 4 and can understand commands. She got herself out of the car seat and unlocked the doors from the inside. But this was very troubling. What if she were 18 months or younger still" what if she panicked? I think this is a very bad design feature. Do you have any idea what happened" what if I were in a remote location and got out of the car to check on something and then couldn't get back in. I never touched the fob from the time I exited the car until I opened the back door for my granddaughter. It wasn't locked then; it locked itself after I belted her in.

- Pittsburgh, PA, USA